Remote Claims Director, Commercial Lines Leader

Placements24; Durban; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary package

Annual performance bonus

Medical aid

Retirement fund

Generous annual leave

Remote work setup

Job summary

Placements24, based in Durban, is seeking a seasoned Claims Manager to lead the Commercial Lines claims department. You will oversee the full claims lifecycle, ensuring fair and timely resolutions and guiding a team in a dynamic insurance environment.

The ideal candidate holds a degree in Law/Business/Risk, 6+ years in claims management, strong leadership, and solid knowledge of insurance contracts. Chartered Insurer credentials are advantageous; a remote work setup is offered.

Qualifications

• Bachelor's degree in a relevant field (Law / Business / Risk).
• 6+ years in insurance claims management, commercial lines.
• Proven leadership of a claims team and complex investigations.
• Strong knowledge of insurance contracts, legislation, and best practices.
• Excellent leadership, communication, and negotiation skills.

Responsibilities

• Direct the daily operations of the Commercial Lines claims team.
• Develop and implement claims policies, procedures, and service standards.
• Oversee investigation, assessment, and settlement of complex claims.
• Provide guidance to adjusters and investigators.
• Monitor performance metrics and drive improvements.
• Mentor and develop staff to foster a high-performance culture.

Skills

Leadership

Claims management

Insurance knowledge

Data analysis

Negotiation

Education

Bachelor's degree in Law/Business Admin/Risk

Tools

Claims software

Microsoft Office

Job description

Placements24, based in Durban, is seeking a seasoned Claims Manager to lead the Commercial Lines claims department. You will oversee the full claims lifecycle, ensuring fair and timely resolutions and guiding a team in a dynamic insurance environment.

The ideal candidate holds a degree in Law/Business/Risk, 6+ years in claims management, strong leadership, and solid knowledge of insurance contracts. Chartered Insurer credentials are advantageous; a remote work setup is offered.