Remote Senior Claims Leader - Insurance

Placements24; Benoni; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Career development opportunities

Fully remote work arrangement

Home office connectivity allowance

Supportive virtual culture

Job summary

Placements24 is seeking an experienced Senior Insurance Claims Manager to lead a fully remote claims department in South Africa. You will oversee all aspects of claims handling, manage a distributed team, and drive strategic initiatives to improve efficiency and customer service.

The role emphasizes strong leadership, regulatory knowledge, and collaboration with external partners to maintain high-quality outcomes in a remote-first environment.

Qualifications

• 7+ years in insurance claims with leadership or supervisory experience.
• Experience managing remote or distributed teams.
• Strong knowledge of multiple insurance lines and claims best practices.
• Excellent analytical, decision-making and problem-solving skills.
• Outstanding communication and negotiation abilities.
• Proficiency with claims management software and related tech.

Responsibilities

• Lead and mentor a remote team of claims professionals.
• Develop and implement claims policies, procedures and standards.
• Oversee accurate handling and timely resolution of claims.
• Monitor performance metrics, trends and improvements.
• Manage claims reserves and financial aspects.
• Ensure regulatory compliance and company policies.
• Foster relationships with legal counsel and service providers.
• Drive customer satisfaction and a fair claims experience.
• Promote continuous improvement and professional development.

Skills

Remote team leadership

Insurance claims knowledge

Data analytics

Communication & negotiation

Software proficiency

Strategic planning

Customer service orientation

Education

Relevant tertiary qualification

Tools

Claims management software

Analytics tools

Job description

Placements24 is seeking an experienced Senior Insurance Claims Manager to lead a fully remote claims department in South Africa. You will oversee all aspects of claims handling, manage a distributed team, and drive strategic initiatives to improve efficiency and customer service.

The role emphasizes strong leadership, regulatory knowledge, and collaboration with external partners to maintain high-quality outcomes in a remote-first environment.