Remote Claims Leader – Drive Team Performance

Placements24; Klerksdorp; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 seeks a seasoned Insurance Claims Manager to lead a remote claims department from your home office in Klerksdorp. You will oversee the entire claims handling process, drive efficiency, accuracy, and exceptional customer service while guiding a team of claims adjusters and assessors.

You will develop strategic improvements, ensure compliance with industry regulations, monitor performance metrics, and collaborate with underwriting and finance to ensure accurate financial reporting.

Qualifications

• 7+ years of experience in insurance claims management with leadership.
• Strong knowledge of insurance lines and best practices.
• Proven ability to lead teams, drive performance and strategic initiatives.
• Excellent decision-making, problem-solving and negotiation skills.
• Proficiency in claims management software and remote collaboration tools.
• Strong communication and interpersonal skills for leading a remote team.

Responsibilities

• Lead, train, and mentor a team of insurance claims professionals to achieve departmental goals.
• Develop and implement efficient claims handling procedures and workflows to optimize processing times and customer satisfaction.
• Monitor claims performance metrics, analyze data, and identify areas for improvement.
• Ensure compliance with all relevant insurance laws, regulations, and company policies.
• Manage escalated claims and complex cases, providing expert guidance and resolution.
• Collaborate with underwriting and finance to ensure seamless operations and accurate financial reporting.

Skills

Leadership

Remote team management

Decision making

Negotiation

Communication

Tools

Claims management software

Data analytics tools

Job description

Placements24 seeks a seasoned Insurance Claims Manager to lead a remote claims department from your home office in Klerksdorp. You will oversee the entire claims handling process, drive efficiency, accuracy, and exceptional customer service while guiding a team of claims adjusters and assessors.

You will develop strategic improvements, ensure compliance with industry regulations, monitor performance metrics, and collaborate with underwriting and finance to ensure accurate financial reporting.