Claims Manager - Commercial Lines

Placements24; Durban; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary package

Annual performance bonus

Medical aid

Retirement fund

Generous annual leave

Remote work setup

Job summary

Placements24, based in Durban, is seeking a seasoned Claims Manager to lead the Commercial Lines claims department. You will oversee the full claims lifecycle, ensuring fair and timely resolutions and guiding a team in a dynamic insurance environment.

The ideal candidate holds a degree in Law/Business/Risk, 6+ years in claims management, strong leadership, and solid knowledge of insurance contracts. Chartered Insurer credentials are advantageous; a remote work setup is offered.

Qualifications

• Bachelor's degree in a relevant field (Law / Business / Risk).
• 6+ years in insurance claims management, commercial lines.
• Proven leadership of a claims team and complex investigations.
• Strong knowledge of insurance contracts, legislation, and best practices.
• Excellent leadership, communication, and negotiation skills.

Responsibilities

• Direct the daily operations of the Commercial Lines claims team.
• Develop and implement claims policies, procedures, and service standards.
• Oversee investigation, assessment, and settlement of complex claims.
• Provide guidance to adjusters and investigators.
• Monitor performance metrics and drive improvements.
• Mentor and develop staff to foster a high-performance culture.

Skills

Leadership

Claims management

Insurance knowledge

Data analysis

Negotiation

Education

Bachelor's degree in Law/Business Admin/Risk

Tools

Claims software

Microsoft Office

Job description

About the Role

Our client, a distinguished insurance provider, is seeking an accomplished and strategically minded Claims Manager to lead their Commercial Lines claims department in Durban, KwaZulu-Natal. This leadership position is responsible for overseeing the entire claims lifecycle, ensuring efficient, fair, and timely resolution of complex commercial claims. The ideal candidate will possess a deep understanding of insurance law, claims best practices, and team management. This role offers a significant opportunity to shape the claims handling strategy and contribute to the overall success of the organization. We are committed to fostering a high-performance culture and are looking for a leader who can inspire and guide their team to achieve exceptional results in the vibrant city of Durban.

Key Responsibilities

• Manage and direct the daily operations of the Commercial Lines claims team.
• Develop and implement claims policies, procedures, and service standards.
• Ensure accurate and timely investigation, assessment, and settlement of claims.
• Provide expert guidance and support to claims adjusters and investigators.
• Monitor claims performance metrics and identify areas for improvement.
• Manage relationships with external service providers, including loss adjusters and legal counsel.
• Oversee claims litigation and salvage/subrogation efforts.
• Train, mentor, and develop claims staff, fostering a collaborative and results-oriented environment.
• Analyze claims data to identify emerging trends and potential fraud indicators.

Requirements

• Bachelor's degree in Law, Business Administration, Risk Management, or a related field.
• Minimum of 6 years of progressive experience in insurance claims management, with a specialization in commercial lines.
• Proven experience in managing a claims team and overseeing complex claims investigations.
• Strong knowledge of insurance contracts, legislation, and claims handling best practices.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to analyze complex data and make sound judgments under pressure.
• Relevant professional certifications (e.g., Chartered Insurer) are advantageous.

Benefits

• Competitive salary package reflecting your expertise and leadership capabilities.
• Performance-based incentives and annual bonus opportunities.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave and paid time off.
• Opportunities for continuous professional development and leadership training.
• A fully remote work setup, allowing for flexibility and work-life balance.
• Be part of a respected organization with a strong presence in Durban and the broader KwaZulu-Natal region.