Remote Catering Operations Specialist

Placements24; Gqeberha; Hybrid; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Remote-friendly environment

Flexibility to work from anywhere

Professional development

Innovative team

Job summary

Placements24 is seeking a highly organized Remote Catering Operations Specialist to manage and optimize our virtual catering services. In this remote-first role, you will oversee the end-to-end online catering order process, coordinate with delivery partners, resolve client inquiries, and drive improvements to service delivery.

You will maintain accurate records, monitor performance, and help develop best practices for a scalable remote operation, ensuring timely, error-free order fulfillment

Qualifications

• Proven experience in operations management or logistics.
• Excellent organizational and multitasking skills.
• Strong communication and problem-solving abilities in a remote setting.
• Proficiency with online ordering systems, CRM software, and standard office tools.

Responsibilities

• Manage the end-to-end online catering order process, ensuring accuracy and timely delivery.
• Act as a primary contact for clients on the online platform, providing exceptional support.
• Coordinate with catering partners and delivery services for seamless order execution.
• Monitor performance, identify bottlenecks, and implement improvements.
• Maintain records of orders, feedback, and operational data for reporting.
• Help develop and refine procedures for remote service delivery.

Skills

Operations management

Logistics

Remote work

Communication

Problem-solving

Multitasking

Tools

CRM software

Online ordering systems

Office productivity tools

Job description

About the Role

Our client is seeking a highly organized and motivated Remote Catering Operations Specialist to manage and optimize their virtual catering services. In this fully remote position, you will be instrumental in ensuring the smooth operation of our client's online catering platform, supporting both clients and service providers. Your role will involve managing order fulfillment, coordinating with delivery partners, troubleshooting operational issues, and contributing to the continuous improvement of our remote service delivery model. This is an exciting opportunity for a detail-oriented professional to thrive in a remote-first environment, shaping the future of online catering solutions.

Key Responsibilities

• Manage the end-to-end online catering order process, ensuring accuracy and timely delivery.


• Act as a primary point of contact for clients using the online platform, providing exceptional support and resolving inquiries.


• Coordinate with a network of catering partners and delivery services to guarantee seamless execution of orders.


• Monitor operational performance, identify bottlenecks, and implement solutions to enhance efficiency and customer satisfaction.


• Maintain accurate records of orders, customer feedback, and operational data for reporting and analysis.


• Assist in the development and refinement of operational procedures and best practices for remote service delivery.

Requirements

• Proven experience in operations management, logistics, or a similar role within the food service or e-commerce industry.


• Excellent organizational and multitasking skills, with a keen eye for detail.


• Strong communication and problem-solving abilities, with comfort in a remote work setting.


• Proficiency with online ordering systems, CRM software, and standard office productivity tools.


• Ability to work independently, manage time effectively, and meet deadlines in a virtual environment.

Benefits

• Competitive salary and benefits package for a remote role.


• Flexibility to work from anywhere.


• Opportunity to contribute to a cutting-edge online service.


• Professional development and growth within a tech-forward company.


• Be part of an innovative team shaping the future of catering.