Remote Community Support Coordinator

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Remote work stipend

Flexible hours

Health benefits

Online training

Inclusive virtual team

Job summary

Placements24 is seeking a highly organized Remote Community Support Coordinator to join its distributed team. You will manage online inquiries, assess needs through virtual consultations, and facilitate access to community programs.

This fully remote role offers flexible hours, a remote work stipend, health benefits, and opportunities for online training while you collaborate with partners to widen service reach.

Qualifications

• Proven experience in a social support or customer service role.
• Excellent written and verbal communication with empathetic digital delivery.
• Proficiency with CRM and online collaboration tools.

Responsibilities

• Respond to online inquiries from community members quickly and professionally.
• Assess client needs via virtual consultations and guide to services.
• Facilitate the application process for support programs and benefits.
• Maintain accurate records of interactions, progress and outcomes.
• Collaborate with remote team members and external providers to ensure seamless support.

Skills

Social support

Customer service

Digital communication

Remote work

Empathy

Tools

CRM systems

Online collaboration tools

Job description

About the Role

Our client is seeking a highly organized and empathetic Remote Community Support Coordinator to join their distributed team. This position is crucial for connecting individuals and families with essential resources and support services through digital channels. You will manage online inquiries, provide guidance, and facilitate access to a range of programs designed to uplift the community. This is a fully remote role, offering the flexibility to work from anywhere while making a significant impact. You will be instrumental in expanding the reach of our client's services across various regions, ensuring that those in need can access the support they require, regardless of their geographical location.

Key Responsibilities

• Respond promptly and professionally to online inquiries from community members seeking assistance.
• Assess client needs through virtual consultations and provide information on available services and programs.
• Facilitate the application process for various support programs and benefits.
• Maintain accurate digital records of client interactions, progress, and outcomes.
• Collaborate with remote team members and external service providers to ensure seamless support delivery.
• Develop and share digital resources, such as guides and FAQs, to empower community members.

Requirements

• Proven experience in a social support, community outreach, or customer service role.
• Excellent written and verbal communication skills, with the ability to convey empathy and clarity digitally.
• Proficiency with digital communication tools, CRM systems, and online collaboration platforms.
• Strong organizational skills and the ability to manage multiple tasks in a remote setting.
• Ability to work independently and proactively with minimal supervision.
• A genuine commitment to helping others and facilitating access to resources.

Benefits

• Competitive monthly salary and remote work stipend.
• Opportunity to work from home with flexible hours.
• Comprehensive health and wellness benefits.
• Access to online training and professional development.
• A supportive and inclusive virtual team culture.