Remote Care Coordinator - Chronic Illness Management

Placements24; East London; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Remote work

Professional development

Flexible schedule

Job summary

Placements24 is recruiting a Remote Care Coordinator to support chronic illness management for patients across South Africa, with an initial focus in the Eastern Cape region, including East London. The role emphasizes telehealth monitoring, education, and seamless coordination with healthcare providers in a fully remote setup.

You will work with a healthcare team to empower patients to manage chronic conditions, reduce hospital readmissions, and leverage EHR and care management tools to track

Qualifications

• Nurse or related healthcare degree with practical clinical experience.
• Experience with telehealth and remote patient monitoring is preferred.
• Proficient with EHR systems and care management tools.

Responsibilities

• Conduct remote patient assessments via telehealth platforms.
• Monitor adherence to treatment plans and lifestyle recommendations.
• Provide patient education and support through calls and secure messaging.
• Coordinate care with physicians, pharmacists and other providers.
• Utilize EHR and care management software to track progress and caseloads.
• Identify risks and intervene to prevent hospitalizations.
• Facilitate referrals to community resources and services.
• Contribute to remote care protocol development and education materials.

Skills

Telehealth experience

Care coordination

Patient education

EHR proficient

Remote work

Education

RN (Registered Nurse)

Public Health / Allied Health degree

Tools

Telehealth platforms

Care management software

Office software

Job description

About the Role

Our client, a progressive healthcare organization focused on improving patient outcomes through innovative support services, is seeking a highly motivated Remote Care Coordinator specializing in Chronic Illness Management. This is a fully remote position, enabling you to contribute from anywhere within South Africa, with an initial focus on supporting patients in the Eastern Cape region, including areas like East London. You will be responsible for remotely monitoring patients' health, providing education and support, coordinating care with healthcare providers, and empowering individuals to effectively manage their chronic conditions. This role is crucial for enhancing patient engagement and reducing hospital readmissions through proactive, technology-enabled care.

Key Responsibilities

• Conduct remote patient assessments using telehealth platforms and patient-reported data.
• Monitor patients' adherence to treatment plans, medication regimens, and lifestyle recommendations for chronic conditions (e.g., diabetes, hypertension, heart disease).
• Provide ongoing patient education and support via phone, video calls, and secure messaging to enhance self-management skills.
• Coordinate care with physicians, specialists, pharmacists, and other healthcare professionals to ensure a seamless patient journey.
• Utilize electronic health records (EHR) and care management software to track patient progress, document interventions, and manage caseloads.
• Identify potential health risks and intervene proactively to prevent exacerbations and hospitalizations.
• Empower patients and their families with the knowledge and tools needed to manage their conditions effectively.
• Facilitate referrals to community resources, support groups, and specialized services as needed.
• Contribute to the development and refinement of remote care protocols and patient education materials.
• Participate in virtual team meetings, case reviews, and continuous professional development.

Requirements

• A professional nursing qualification (e.g., RN) or a degree in a related healthcare field (e.g., Public Health, Allied Health).
• Registered with a relevant South African professional council (e.g., SANC, HPCSA).
• Minimum of 4 years of experience in clinical practice, with at least 2 years focused on chronic disease management.
• Proven experience with telehealth, remote patient monitoring, or care coordination is highly desirable.
• Excellent virtual communication, active listening, and patient education skills.
• Proficiency in using EHR systems, telehealth platforms, and standard office software.
• Strong organizational skills and the ability to manage a remote caseload effectively.
• Empathy, patience, and a patient-centered approach to care.
• A reliable internet connection, a dedicated home office setup, and the ability to maintain strict confidentiality.
• Knowledge of the healthcare system in South Africa, particularly in the Eastern Cape.

Benefits

• This fully remote position offers a competitive salary, the convenience of working from home, and the opportunity to make a significant impact on patient lives across South Africa.
• Our client invests in employee growth, offering continuous learning opportunities and support for professional development in chronic care management.
• You will be part of an innovative healthcare team utilizing cutting-edge technology to deliver high-quality patient care.
• This role provides flexibility and the satisfaction of helping individuals lead healthier lives, remotely coordinating care for patients near East London and beyond.