Remote Care Coordinator - Elderly Services

Placements24; Rustenburg; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Competitive salary with bonuses

Professional development

Work from home stipend

Job summary

Placements24 is seeking a proactive Remote Care Coordinator to support elderly clients from the North West region and beyond. This fully remote role requires coordinating care plans, liaising with families and healthcare providers, and ensuring high-quality, personalized services delivered in clients’ homes where possible.

You will manage client caseloads, document progress in a digital system, and monitor wellbeing while maintaining strict compliance with regulations.

Qualifications

• A relevant qualification in Nursing, Social Work or Gerontology.
• Minimum 3 years in care coordination or similar role.
• Experience with elderly care and remote communication.
• Ability to use digital case management systems.

Responsibilities

• Develop, implement and review individualized care plans for elderly clients.
• Coordinate in-home assistance, medical appointments and social activities.
• Serve as primary contact for clients, families and providers.
• Monitor wellbeing and arrange timely issue resolution.
• Maintain accurate client records in the digital system.
• Liaise with caregivers and service providers to ensure quality.
• Conduct virtual check-ins to gauge satisfaction and evolving needs.
• Ensure compliance with regulations and company policies.
• Facilitate communication among clients, families and care teams.
• Identify opportunities to enhance client experience.

Skills

Communication

Organizational skills

Time management

Remote work

Digital tools

Education

Nursing

Social Work

Gerontology

Job description

About the Role

Our client is looking for a proactive and organized Remote Care Coordinator to join their expanding team, supporting clients across various locations, with an emphasis on the **North West** province. This fully remote position is dedicated to ensuring elderly individuals receive the highest standard of care and support within their own homes. You will be responsible for coordinating care services, managing client needs, liaising with families and healthcare providers, and ensuring the effective delivery of personalized care plans. This role requires exceptional communication skills, strong organizational abilities, and a genuine passion for improving the lives of seniors, all managed from a remote work environment.

Key Responsibilities

• Develop, implement, and regularly review individualized care plans for elderly clients, ensuring they meet specific needs and preferences.
• Coordinate a range of services, including in-home assistance, medical appointments, and social support activities.
• Serve as the primary point of contact for clients, their families, and healthcare professionals, addressing inquiries and concerns promptly.
• Monitor client well-being and care delivery, proactively identifying and resolving any issues or challenges.
• Maintain accurate and up-to-date client records in the company's digital system.
• Liaise with and manage a network of caregivers and service providers to ensure service quality and continuity.
• Conduct virtual assessments and check-ins with clients to gauge satisfaction and identify evolving needs.
• Ensure compliance with all relevant regulations, company policies, and care standards.
• Facilitate communication between clients, families, and care teams to foster a collaborative approach.
• Proactively identify opportunities to enhance the client experience and service offerings.

Requirements

• A relevant qualification in Nursing, Social Work, Gerontology, or a related healthcare/social services field.
• Minimum of 3 years of experience in care coordination, case management, or a similar role, preferably within elderly care.
• Proven ability to manage client caseloads effectively and develop personalized care plans.
• Excellent communication, interpersonal, and active listening skills, adapted for remote interaction.
• Strong organizational and time-management skills, with the ability to multitask in a remote setting.
• Proficiency in using digital case management systems, video conferencing tools, and standard office software.
• Demonstrated understanding of the challenges and needs of the elderly population.
• Ability to work autonomously with a high degree of self-discipline and motivation.
• A stable internet connection and a dedicated remote workspace are mandatory.
• Experience supporting clients in the **North West** province is a plus.
• Fluency in English; proficiency in Setswana or Afrikaans is advantageous.

Benefits

• Fully remote position offering significant flexibility and work-life balance.
• Competitive annual salary and potential for performance bonuses.
• Opportunities for professional development and career growth in remote healthcare.
• Access to cutting-edge care coordination technology and support.
• Contribution to a leading organization focused on elder care innovation.
• Work from home stipend provided.