Remote Apprentice IT Support Technician

Placements24; Gauteng; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Remote training program

Competitive salary

Career progression

Job summary

Placements24 in South Africa is seeking a motivated individual for a Remote Apprentice IT Support Technician role based in Tembisa but working entirely remotely. You will gain hands-on experience providing technical assistance to users via remote channels and learn to troubleshoot hardware, software, and network issues.

This entry point offers comprehensive remote IT training, industry certifications, and regular progress reviews.

Qualifications

• Entry-level IT support interest and drive.
• Understanding of hardware, OS, and software basics.
• Strong communication for remote support.

Responsibilities

• Provide first-level remote IT support via phone, email, and chat.
• Diagnose and resolve common hardware, software, and network issues, escalating when needed.
• Assist with setup and configuration for remote employees.
• Maintain records of support requests and resolutions in the ticketing system.
• Engage in remote training and self-study to expand technical knowledge.

Skills

Computer hardware

Windows

macOS

Software basics

Job description

About the Role

Our client is seeking motivated individuals for a Remote Apprentice IT Support Technician position, based in Tembisa but operating entirely remotely. This role offers a unique opportunity to embark on a career in IT support, learning to provide technical assistance and solutions to users via remote channels. You will gain valuable experience in troubleshooting hardware, software, and network issues, contributing to the smooth operation of our client's digital infrastructure. This is an ideal entry point for individuals passionate about technology, eager to learn, and adept at working independently from home.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat for hardware, software, and network issues.
• Diagnose and resolve common technical problems, escalating complex issues to senior IT staff as needed.
• Assist with the setup, configuration, and installation of software and hardware for remote employees.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Participate in remote training sessions and self-study to continuously expand technical knowledge.

Requirements

• A strong passion for technology and a desire to build a career in IT support.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and interpersonal skills for effective remote interaction.
• Ability to work independently, manage time effectively, and troubleshoot problems systematically.
• Reliable internet connection and a dedicated home workspace suitable for remote work.

Benefits

• Comprehensive remote IT training program, including industry certifications.
• Competitive entry-level salary with regular reviews.
• Opportunity to work with a diverse range of technologies and systems.
• Supportive remote team environment with regular virtual check-ins and guidance.
• Pathway to advance within the IT department upon successful completion of the apprenticeship.