Remote Applications Engineer — Pre-Sales & Support

Pavago; South Africa; Remote; ZAR 400,000 - 650,000; Full time

Job summary

Pavago is seeking an Applications Engineer to act as the primary technical resource for customers, translating use cases into practical solutions during onboarding and deployment.

You will collaborate with sales, product, and engineering teams to support pre- and post-sales activities, create documentation, and help shape the product roadmap through customer feedback.

Based in the United States, the role requires availability during standard US business hours and offers remote work options.

Qualifications

• Experience in applications engineering or field engineering in a technical product company.
• Ability to translate customer needs into technically sound recommendations.
• Clear communication with engineers and non-engineers alike.

Responsibilities

• Serve as the primary technical resource for customers and understand their use cases.
• Design and scope solutions, translating requirements into configurations.
• Support pre- and post-sales activities, including product demos and PoCs.
• Guide customer onboarding and deployment, documenting processes.
• Create customer-facing notes, guides, and FAQs and relay feedback to product teams.

Skills

Applications engineering

Customer communication

Pre-sales support

Technical documentation

Tools

CRM systems

Job description

Pavago is seeking an Applications Engineer to act as the primary technical resource for customers, translating use cases into practical solutions during onboarding and deployment.

You will collaborate with sales, product, and engineering teams to support pre- and post-sales activities, create documentation, and help shape the product roadmap through customer feedback.

Based in the United States, the role requires availability during standard US business hours and offers remote work options.