Remote Customer Service Lead - Coaching & Operations

Pavago; South Africa; Remote; ZAR 360,000 - 540,000; Full time

Job summary

Pavago is hiring a Customer Service Supervisor to own the customer experience end-to-end and lead a small team in a remote setup.

You’ll manage inbound calls and emails, handle sales inquiries, coordinate shipping, and coach a two-person team to deliver consistent, high-quality service while collaborating with leadership.

This high-autonomy role suits proactive problem-solvers who enjoy wearing multiple hats and contributing to growth in a startup-like environment.

Qualifications

• Experience in customer service and clear communication.

Responsibilities

• Lead and coach a two-person customer service team.

Skills

Customer service

Remote work

Phone handling

Multitasking

Sales experience

Team leadership

Google Workspace

Microsoft Office

Tools

Google Workspace

Microsoft Office

Job description

Pavago is hiring a Customer Service Supervisor to own the customer experience end-to-end and lead a small team in a remote setup.

You’ll manage inbound calls and emails, handle sales inquiries, coordinate shipping, and coach a two-person team to deliver consistent, high-quality service while collaborating with leadership.

This high-autonomy role suits proactive problem-solvers who enjoy wearing multiple hats and contributing to growth in a startup-like environment.