Remote Account Manager

Placements24; Vereeniging; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Fully remote position

Flexible schedule

Health insurance

Career development opportunities

Access to remote work infrastructure

Job summary

Placements24 is seeking a dedicated Remote Account Manager to manage a portfolio of key client accounts from a home-based office.

You will develop strategies to improve retention and upsell opportunities while collaborating with sales, support, and product teams. The role emphasizes autonomous work and excellent client communication.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing role.
• Strong track record of retaining and growing client accounts.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency in CRM software and other remote work tools.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Responsibilities

• Manage a portfolio of key client accounts as the primary contact.
• Develop and execute strategies to increase customer retention and satisfaction.
• Identify opportunities for account growth, including upselling and cross-selling.
• Address client concerns and resolve issues to ensure a positive experience.
• Conduct regular check-ins and business reviews with clients to assess needs and provide solutions.
• Collaborate with internal teams to advocate for client needs.

Skills

Account management

Client relationship management

Communication skills

Strategic thinking

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and experienced Remote Account Manager to join their expanding virtual team, serving clients across various regions. This role is central to maintaining and growing our client's existing customer base through exceptional service and strategic account development. You will be the primary point of contact for assigned clients, ensuring their needs are met and fostering long-term loyalty. This position requires a high degree of autonomy, excellent communication skills, and the ability to manage multiple client relationships effectively from a home-based office. If you are passionate about customer success and excel in a remote environment, this opportunity is ideal.

Key Responsibilities

• Manage a portfolio of key client accounts, serving as the primary point of contact.
• Develop and execute strategies to increase customer retention and satisfaction.
• Identify opportunities for account growth, including upselling and cross-selling.
• Proactively address client concerns and resolve issues to ensure a positive experience.
• Conduct regular check-ins and business reviews with clients to assess needs and provide solutions.
• Collaborate with internal teams (sales, support, product) to advocate for client needs.

Requirements

• Proven experience as an Account Manager or in a similar client-facing role.
• Strong track record of retaining and growing client accounts.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency in CRM software and other remote work tools.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote position offering unparalleled flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement in account management.
• Access to cutting-edge technology and remote work infrastructure.