Registry Clerk – (2 Posts)

Dream job Link; Cape Town; Vor Ort; ZAR 237.000 - 280.000; Vollzeit

Zusammenfassung

The Western Cape Government's Department of Social Development seeks two Registry Clerks: Records Management in Cape Town on a permanent, full-time basis. You will handle registry counter services, process incoming/outgoing correspondence, and manage filing, scanning, and ECM data entry in line with POPIA and public service policies.

No prior work experience is required for Matriculants; strong administrative, numerical and computer skills are essential.

Qualifikationen

• Senior Certificate (Grade 12) or equivalent NQF Level 4 qualification.
• Open to qualified Grade 12 graduates with strong administrative, numerical, and computer capabilities.
• Strong registry and records management knowledge and ECM familiarity.
• Excellent computer, numeracy, and language skills; operation of high-speed scanners.

Aufgaben

• Provide frontline registry counter services to internal officials, social work teams, and external visitors.
• Receive, register, and route incoming physical mail, courier deliveries, and electronic correspondence.
• Process outgoing letters, statutory notices, and parcels with verified proof of delivery.

Kenntnisse

Registry & records knowledge

Computer literacy

Attention to detail

Communication skills

Ausbildung

Senior Certificate (Grade 12 or equivalent NQF Level 4 qualification)

Tools

MS Word

Excel

Outlook

ECM system

Jobbeschreibung

Employer: Western Cape Government (Department of Social Development)

Post Reference / Tracking Number: Ref No. DSD 120/2026 (System Ref: WCG261022-4)

Nature of Appointment: Permanent

Positions Available: 2

Job Level: Public Service Salary Level 5

Remuneration Package: R237 453 – R279 708 per annum (Plus Standard Public Service Benefits)

Location: Cape Town, Western Cape

Posting Date: November 2026 | Closing Date: 30 November 2026

About the Western Cape Department of Social Development

The Western Cape Department of Social Development (DSD) is dedicated to protecting, empowering, and uplifting vulnerable individuals, children, families, older persons, and communities across the province. Through comprehensive social welfare services, community development programs, and poverty alleviation initiatives, the department plays a direct role in building resilient, caring communities.

Behind every social worker intervention, grant facilitation, non-profit funding agreement, and statutory child protection case lies a strict requirement for accurate, confidential, and traceable record-keeping. The Records Management and Registry unit in Cape Town serves as the administrative backbone of the department—bridging traditional physical archiving with modern Electronic Content Management (ECM) platforms to safeguard vital institutional records.

What the Role is All About

We are seeking two methodical, detail-oriented, and computer-literate Registry Clerks: Records Management to join our administrative support team in Cape Town on a permanent basis.

In this vital Level 5 entry-level position, you will deliver comprehensive registry and records management services across the department. Your day-to-day responsibilities will include managing the registry service counter, processing incoming and outgoing physical and digital correspondence, maintaining structured filing systems, operating high-speed scanning equipment, and capturing, indexing, and retrieving records within the department’s Electronic Content Management (ECM) system.

Because social development records frequently involve sensitive client histories, statutory documentation, and financial agreements, this role demands high integrity, strict confidentiality, strong organizational discipline, and sharp attention to detail. No prior work experience is formally required, making this an exceptional opportunity for driven Matriculants looking to launch a career in public sector information governance.

Key Performance Areas & Operational Duties

1. Registry Counter Services & Correspondence Handling

• Provide polite, efficient frontline registry counter services to internal departmental officials, social work teams, and external visitors in line with Batho Pele principles.
• Receive, open, date-stamp, register, sort, and route all incoming physical mail, courier deliveries, and electronic correspondence daily.
• Prepare, log, and dispatch outgoing official letters, statutory notices, and parcels, securing verified proof of delivery and maintaining accurate transit registers.

2. Electronic Content Management (ECM) & Digitization

• Operate high-volume document scanners, photocopiers, and office machines to digitize physical case files and administrative records accurately.
• Capture, index, classify, and upload electronic records onto the departmental Electronic Content Management (ECM) system in strict compliance with metadata standards.
• Retrieve and distribute electronic and physical files promptly upon authorized request, ensuring complete audit trails of file movements.

3. Physical Filing, Storage & Archiving Disposal

• Open new physical file volumes, assign reference codes according to the approved departmental file plan, and update master tracking registers.
• Maintain neat, secure physical file storage rooms, replacing worn or damaged file covers to preserve document integrity.
• Identify inactive records due for archiving or destruction, preparing transfer lists and processing documents for archival transfer or authorized disposal in line with National Archives legislation.

4. Regulatory Compliance & Confidentiality

• Uphold strict data privacy, Protection of Personal Information Act (POPIA) standards, and departmental confidentiality rules when handling sensitive social development files.
• Execute all registry tasks in full alignment with the legislative framework governing the South African Public Service and Western Cape Government records management policies.
• Salary Notch: R237 453 – R279 708 per annum (Public Service Salary Level 5).
• Service Benefits: Qualifying employees receive funded or co-funded public service benefits in accordance with applicable prescripts and collective agreements, including medical aid assistance, housing allowance, and Government Employees Pension Fund (GEPF) membership.

What We Are Looking For

Minimum Entry Requirements

• Education: Senior Certificate (Grade 12 or equivalent NQF Level 4 qualification).
• Recommendation: None (open to qualified Grade 12 graduates who demonstrate strong administrative, numerical, and computer capabilities).

Required Knowledge & Technical Skills

• Registry & Records Knowledge: Sound foundational understanding of registry duties, storage and retrieval procedures, file plans, and the legislative framework governing the Public Service.
• Electronic Records Management (ECM): Practical familiarity with or strong aptitude to operate an Electronic Content Management (ECM) system, including high-speed scanning, document indexing, electronic filing, and digital retrieval.
• Computer, Language & Numerical Literacy: Strong computer proficiency across standard office suites (MS Word, Excel, Outlook), paired with solid numeracy and language skills.
• Communication & Attention to Detail: Good verbal and written communication skills, strong planning and organizational habits, and meticulous attention to detail when capturing and filing records.

Selection Process & Pre-Entry Assessments

• Employment Equity: Appointments will be guided by the Employment Equity targets of the Western Cape Department of Social Development.
• Pre-Entry Assessments: All shortlisted candidates will undergo two mandatory pre-entry assessments: a practical exercise to determine technical and generic suitability for the post, and an integrity (ethical conduct) assessment.
• Vetting & Reference Checks: Shortlisted applicants will be required to submit duly completed and signed vetting forms and certified supporting documents within a strict timeframe prior to the interview. By applying, you consent to reference checks with previous employers regarding work performance, disciplinary records, and reasons for leaving.