Regional Operations Coordinator-Bmct

MAZIV Group; South Africa; Sur place; ZAR 260 000 - 380 000; Plein temps

Résumé du poste

MAZIV Group is seeking a Regional Operations Coordinator for the BMCT region in Bloemfontein, South Africa. The role involves receiving and dispatching tickets, coordinating faults to field teams, and ensuring customer service levels meet SLAs.

You will establish communication between clients, customers and technicians and support fibre repairs using the relevant systems. Based in Bloemfontein, you will work with regional teams to troubleshoot issues, provide timely updates, and help ensure

Responsabilités

• Receiving and dispatching tickets, cases and faults to regional teams.
• Provide excellent customer service and communicate effectively with clients.
• Troubleshoot and support field staff to meet SLAs.
• Coordinate communication between clients, customers and technicians.
• Assist technicians with troubleshooting fibre repairs using the relevant systems.

Description du poste

• Responsible for receiving, dispatching of tickets, cases and faults to the teams for the region.
• Provide excellent customer service, communicate effectively with clients, troubleshoot, provide support to field staff and meet SLAs.
• Establish from customer and available systems if customer support is required to resolve the incident, typical customer support is site access.
• Establish communication between clients, customers and technicians.
• Assist relevant technicians with troubleshooting the fibre repairs by using relevant system.

Regional Operations Coordinator-BMCT • Bloemfontein, ZA