Remote Field Operations Manager - Telecoms

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Home office support

Career advancement opportunities

Job summary

Placements24 seeks a Remote Field Operations Manager to oversee telecoms field operations for a national network provider. The role is fully remote, managing a distributed team around Bloemfontein, Free State and beyond.

You will drive deployment, maintenance, and repair of telecoms networks, ensuring SLA delivery, safety, and cost efficiency while coaching field staff and coordinating with engineering and support teams.

Qualifications

• Bachelor's degree or higher in a related field.
• 7+ years in telecommunications field operations management.
• Experience leading geographically dispersed teams.
• Experience with field service management software and remote monitoring tools.

Responsibilities

• Manage and direct a remote field team to meet project timelines and SLAs.
• Develop and implement strategies to optimize field service delivery and costs.
• Monitor field operations metrics and implement corrective actions.
• Ensure compliance with safety regulations and company policies.
• Coordinate with internal and external stakeholders to resolve issues.
• Oversee inventory management and logistics for field equipment.
• Conduct performance reviews and coach field staff.
• Manage budgets and control expenditures.
• Utilize remote monitoring tools to track activities and assets.
• Serve as a key escalation contact for operational issues.

Skills

Leadership

Field operations management

Telecommunications

FSM software

Remote work

Budget management

Safety compliance

Autonomous work

Education

Bachelor's degree in Engineering, Business Administration, Operations Management, or related field

Tools

FSM software

Job description

About the Role

Our client, a prominent national telecommunications infrastructure provider, is seeking a motivated and experienced Remote Field Operations Manager to oversee and coordinate field operations across various regions, with a focus on the **Bloemfontein, Free State** area and beyond. This is a fully remote position, allowing you to manage a distributed team and operations from the comfort of your home office. You will be responsible for ensuring the efficient and effective deployment, maintenance, and repair of telecommunications network infrastructure, upholding the highest standards of service delivery and safety. This role requires strong leadership, excellent communication skills, and a deep understanding of field operations management in the **telecoms** sector.

Key Responsibilities

• Manage and direct a team of field technicians and supervisors remotely to ensure project timelines and service level agreements (SLAs) are met.


• Develop and implement operational strategies to optimize field service delivery, resource allocation, and cost efficiency.


• Monitor and analyze field operations performance metrics, identifying trends and implementing corrective actions.


• Ensure all field operations comply with safety regulations, company policies, and industry best practices.


• Coordinate with internal departments (e.g., engineering, customer support) and external stakeholders to resolve operational issues.


• Oversee inventory management and logistics for field equipment and materials.


• Conduct regular performance reviews and provide coaching and development opportunities for field staff.


• Manage budgets and control operational expenditures effectively.


• Utilize remote monitoring and management tools to track team activities and asset status.


• Act as a key point of contact for escalations and critical operational issues.

Requirements

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.


• Minimum of 7 years of progressive experience in telecommunications field operations management.


• Proven track record of managing geographically dispersed teams and operations.


• Strong understanding of telecommunications infrastructure deployment, maintenance, and repair processes.


• Expertise in using field service management (FSM) software and remote monitoring tools.


• Excellent leadership, communication, and interpersonal skills.


• Strong analytical and problem-solving abilities with a data-driven approach.


• Demonstrated ability to manage budgets and control costs effectively.


• Commitment to upholding safety standards and promoting a safety-first culture.


• Experience relevant to operations in the **Bloemfontein, Free State** region is a plus.


• Ability to work autonomously and manage time effectively in a remote work setting.

Benefits

Our client offers a highly competitive salary, comprehensive remote benefits package including health insurance and home office support, and significant opportunities for career advancement.

As a fully **remote** position, you can enjoy the flexibility and work-life balance that comes with working from home, contributing to our client's national **telecoms** network infrastructure from **Bloemfontein** or any suitable location in **South Africa**.