Regional Field Operations Coordinator: Support & SLAs

MAZIV Group; South Africa; On-site; ZAR 260,000 - 380,000; Full time

Job summary

MAZIV Group is seeking a Regional Operations Coordinator for the BMCT region in Bloemfontein, South Africa. The role involves receiving and dispatching tickets, coordinating faults to field teams, and ensuring customer service levels meet SLAs.

You will establish communication between clients, customers and technicians and support fibre repairs using the relevant systems. Based in Bloemfontein, you will work with regional teams to troubleshoot issues, provide timely updates, and help ensure

Responsibilities

• Receiving and dispatching tickets, cases and faults to regional teams.
• Provide excellent customer service and communicate effectively with clients.
• Troubleshoot and support field staff to meet SLAs.
• Coordinate communication between clients, customers and technicians.
• Assist technicians with troubleshooting fibre repairs using the relevant systems.

Job description

MAZIV Group is seeking a Regional Operations Coordinator for the BMCT region in Bloemfontein, South Africa. The role involves receiving and dispatching tickets, coordinating faults to field teams, and ensuring customer service levels meet SLAs.

You will establish communication between clients, customers and technicians and support fibre repairs using the relevant systems. Based in Bloemfontein, you will work with regional teams to troubleshoot issues, provide timely updates, and help ensure