Regional Operations Coordinator (Ftth Maintenance)

Maziv; East London; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Maziv in East London is seeking a Regional Operations Coordinator (FTTH Maintenance) to manage incident dispatch, technical support, and field staff coordination. You will liaise with customers, DFA systems, and internal teams to resolve faults within SLA and ensure timely link builds and repairs.

The role emphasizes accountable, proactive communication, the ability to work under pressure, and independent initiative in a fast-paced environment. This position is based on site in East London, ZA.

Qualifications

• Be responsible for coordinating regional operations and maintaining service delivery.
• Demonstrate strong communication and interpersonal skills across teams.
• Ability to analyse issues, make decisions and manage customer expectations.

Responsibilities

• Dispatch technicians for installations and link builds within SLA.
• Provide technical and administrative support for maintenance processes.
• Ensure incidents are tracked with field feedback and evidence.
• Adhere to NOC procedures and SLA targets for resolution times.
• Coordinate access, security, and site logistics for field work.

Skills

Accountability

Interpersonal skills

Communication skills

Analytical skills

Customer service

Mature judgement

Work under pressure

Independent work

Initiative

Job description

Regional Operations Coordinator (FTTH Maintenance) Maziv East London, ZA

POSITION STATEMENT

Responsible for receiving, dispatching of link builds and installations tickets. Provide technical and administrative support pertaining to certain processes, for example regarding diagnosing of failures of repair work but also provide support to field staff.

KEY RESPONSIBILITIES

• Establish from customer and available DFA systems if customer support is required to resolve the incident, typical customer support is site access.
• Dispatch the Installations/Link builds Technicians to attend the reported fault within the agreed turnaround time as per SLA
• Perform any other work-related duties and responsibilities that may be assigned from time-to time by management.
• Provide technical support for all internal and external maintenance teams while working on customers faults.
• Constantly manage the reported incident to meet the required SLA by probing the Field Technicians on the reason for outage and always request proof (field technician feedback; voice, SMS, email, support pics.)
• Assist Installations and link build technicians with troubleshooting the fibre repairs by using relevant systems (EG: Quick base & SDM) to check the disconnected distance and feedback to the technicians on site
• NOC Procedures adhered to.
• Adherence to SLA turnaround times for resolving of queries.
• Access link base to get relevant information to complete Newlink Builds.
• Detailed report on basic incident feedback and one’s that fall outside of SLA.
• Manage standby handover, access arrangement, security, tools and site keys.
• As required by the situation.

BEHAVIOURAL COMPETENCIES

• Accountability
• Excellent interpersonal skills
• Excellent communication skills (verbal and written)
• Good analytical and decision-making skills
• Customer service orientated
• Must have mature judgement and the ability to relate well with others
• Must be able to work under pressure
• Ability to work independently, take initiative and make sound decisions in an environment of limited

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