Regional FTTH Ops Coordinator — Dispatch & Maintenance

Maziv; East London; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Maziv in East London is seeking a Regional Operations Coordinator (FTTH Maintenance) to manage incident dispatch, technical support, and field staff coordination. You will liaise with customers, DFA systems, and internal teams to resolve faults within SLA and ensure timely link builds and repairs.

The role emphasizes accountable, proactive communication, the ability to work under pressure, and independent initiative in a fast-paced environment. This position is based on site in East London, ZA.

Qualifications

• Be responsible for coordinating regional operations and maintaining service delivery.
• Demonstrate strong communication and interpersonal skills across teams.
• Ability to analyse issues, make decisions and manage customer expectations.

Responsibilities

• Dispatch technicians for installations and link builds within SLA.
• Provide technical and administrative support for maintenance processes.
• Ensure incidents are tracked with field feedback and evidence.
• Adhere to NOC procedures and SLA targets for resolution times.
• Coordinate access, security, and site logistics for field work.

Skills

Accountability

Interpersonal skills

Communication skills

Analytical skills

Customer service

Mature judgement

Work under pressure

Independent work

Initiative

Job description

Maziv in East London is seeking a Regional Operations Coordinator (FTTH Maintenance) to manage incident dispatch, technical support, and field staff coordination. You will liaise with customers, DFA systems, and internal teams to resolve faults within SLA and ensure timely link builds and repairs.

The role emphasizes accountable, proactive communication, the ability to work under pressure, and independent initiative in a fast-paced environment. This position is based on site in East London, ZA.