Regional Dispatch Supervisor

Placements24; Benoni; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Bonus potential

Medical aid

Retirement fund

Career advancement

Training programs

Supportive environment

Job summary

Placements24 is seeking an experienced Regional Dispatch Supervisor for the Benoni, Gauteng region. You will lead a dispatch team, coordinate drivers and routes, and ensure on-time deliveries while maintaining safety and compliance with company policies.

You will monitor performance, provide coaching, and work cross-functionally with Customer Service and Fleet Maintenance to continuously improve service quality in a dynamic transport environment.

Qualifications

• Proven experience in a dispatch or logistics coordination role with at least 2 years in a supervisory capacity.
• Strong knowledge of dispatch operations, route planning, and scheduling software.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to problem-solve in a dynamic environment.
• Familiarity with South African transport regulations and best practices.
• A valid driver’s license is required.
• Experience in Benoni, Gauteng is advantageous.

Responsibilities

• Supervise and manage daily dispatch team activities to ensure efficient workflows.
• Coordinate drivers and vehicles, optimizing routes for timely deliveries.
• Monitor driver performance, provide feedback and training.
• Act as main contact for drivers and resolve operational challenges.
• Ensure compliance with policies, safety regulations, and legal requirements.
• Track shipments and delivery progress, address delays promptly.
• Maintain dispatch records, logs, and reports for accuracy.
• Collaborate with customer service and fleet maintenance for seamless operations.
• Implement process improvements to boost dispatch efficiency and service quality.
• Communicate effectively with drivers, clients, and management.

Skills

Dispatch operations

Route planning

Leadership

Communication

Problem solving

SA transport regs

Job description

Our client, a prominent logistics and delivery service provider, is seeking an experienced Regional Dispatch Supervisor to manage and coordinate daily operations within the Benoni, Gauteng region. This role is essential for ensuring the efficient and timely movement of goods, managing a team of dispatchers and drivers, and upholding high service standards. You will be responsible for overseeing dispatch activities, optimizing routes, resolving operational issues, and ensuring compliance with safety and company policies. The ideal candidate possesses strong leadership skills, a thorough understanding of dispatch operations, and excellent problem-solving abilities within the fast-paced transport industry. This is a great opportunity to take on a key supervisory role in a thriving business environment in Gauteng .

Key Responsibilities

• Supervise and manage the daily activities of the dispatch team, ensuring efficient workflow and adherence to schedules.
• Coordinate the dispatch of drivers and vehicles, optimizing routes for timely and cost-effective deliveries.
• Monitor driver performance and provide feedback, coaching, and training as needed.
• Act as a point of contact for drivers, addressing queries, concerns, and operational challenges.
• Ensure all dispatch activities comply with company policies, safety regulations, and legal requirements.
• Track shipments and delivery progress, proactively identifying and resolving any delays or issues.
• Maintain accurate dispatch records, logs, and reports.
• Collaborate with other departments, such as customer service and fleet maintenance, to ensure seamless operations.
• Implement process improvements to enhance dispatch efficiency and service quality.
• Manage communication between drivers, clients, and operational management.

Requirements

• Proven experience in a dispatch or logistics coordination role, with at least 2 years in a supervisory capacity.
• Strong knowledge of dispatch operations, route planning, and scheduling software.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to problem-solve effectively in a dynamic environment.
• Familiarity with South African transport regulations and best practices.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in relevant dispatch and logistics management software.
• A valid driver’s license is required.
• Experience working within the Benoni, Gauteng area is advantageous.
• Must be adaptable to changing operational needs and schedules.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career advancement within the company.
• A dynamic and supportive work environment.
• Regular training and development programs.
• Potential for increased responsibility in regional operations.