Regional Delivery Manager - Durban Operations

Placements24; Durban; Hybrid; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Life cover

Retirement annuity contribution

Training opportunities

Hybrid work model

Travel allowances

Job summary

Placements24 in KwaZulu-Natal seeks a Regional Delivery Manager to lead Durban delivery operations, optimize routes, and manage drivers and third-party partners in a hybrid role. You will use data to drive improvements, ensure safety and cost control, and collaborate with warehouses and customer service to resolve issues.

This role shapes the region's logistics strategy. You will balance on-site operational oversight with strategic planning, leveraging GPS and delivery-management software to

Qualifications

• Minimum 5 years in delivery operations management, logistics, or a related field with focus on last-mile delivery.
• Proven experience in managing delivery teams and third-party logistics providers.
• Excellent leadership, communication and problem-solving skills.
• Bachelor's degree in Logistics, Operations Management or related discipline preferred.

Responsibilities

• Lead and manage regional delivery operations for Durban and surrounding areas.
• Develop and implement strategies to optimize routes, reduce transit times and costs.
• Supervise a team of drivers and dispatchers, with focus on safety and performance.
• Manage relationships with third-party logistics providers and SLAs.
• Monitor metrics, analyze data, and drive improvements in efficiency and customer satisfaction.
• Collaborate with warehouses and customer service to resolve delivery issues promptly.
• Identify opportunities for tech improvements such as route optimization and real-time tracking.

Skills

Leadership

Delivery ops

Route optimization

GPS tracking

Data analysis

Budget management

Communication

Education

Bachelor's degree in Logistics or related field

Tools

Delivery management software

GPS systems

Job description

About the Role

Our client, a rapidly expanding e-commerce and logistics provider, is looking for a dynamic and results-oriented Regional Delivery Manager to oversee and enhance their delivery network in and around Durban , KwaZulu-Natal. This role is crucial for ensuring the timely, cost-effective, and high-quality delivery of goods to our customers. You will be responsible for managing a team of delivery personnel and third-party logistics partners, optimizing delivery routes, and implementing innovative solutions to meet growing demand. This hybrid position requires a leader who can effectively manage operations on the ground while also leveraging data and strategic planning. The ideal candidate possesses a strong understanding of last-mile delivery challenges and a passion for operational efficiency. This is a fantastic opportunity to shape the future of logistics in a key economic hub.

Key Responsibilities

• Lead and manage the regional delivery operations for Durban and surrounding areas, ensuring efficient and timely order fulfillment.
• Develop and implement strategies to optimize delivery routes, reduce transit times, and minimize delivery costs.
• Supervise and motivate a team of delivery drivers and dispatchers, fostering a culture of performance and safety.
• Manage relationships with third-party logistics providers, negotiating contracts and ensuring service level agreements (SLAs) are met.
• Monitor delivery performance metrics, analyze data, and implement corrective actions to improve efficiency and customer satisfaction.
• Ensure compliance with all traffic laws, safety regulations, and company policies within the delivery operations.
• Implement and oversee quality control measures to guarantee the safe and secure handling of goods during transit.
• Collaborate with warehouse and customer service teams to resolve delivery-related issues promptly.
• Identify opportunities for technological improvements in delivery management, such as route optimization software and real-time tracking.
• Contribute to the development and execution of strategic plans for expanding the delivery network in the region.

Requirements

• Minimum of 5 years of experience in delivery operations management, logistics, or a related field, with a focus on last-mile delivery.
• Proven experience in managing delivery teams and third-party logistics providers.
• Strong understanding of route planning and optimization techniques.
• Proficiency in using delivery management software and GPS tracking systems.
• Excellent leadership, communication, and problem-solving skills.
• Demonstrated ability to analyze operational data and implement data-driven improvements.
• Experience in managing budgets and controlling operational costs within a delivery network.
• A bachelor's degree in Logistics, Operations Management, Business Administration, or a relevant discipline is preferred.
• Ability to thrive in a hybrid work environment, balancing on-site operational oversight in Durban with strategic planning.
• A valid driver's license and a clean driving record are essential.

Benefits

• Our client offers a competitive salary commensurate with experience, along with a performance incentive program.
• The benefits package includes comprehensive health insurance, life cover, and a retirement annuity contribution.
• Employees will benefit from extensive training and development opportunities, career progression within a growing company, and exposure to cutting-edge logistics technologies.
• The hybrid model provides a balance between on-site engagement and remote strategic work.
• We foster a positive and collaborative work environment, recognizing and rewarding employee contributions.
• Additional perks may include travel allowances and access to company events.