Delivery Operations Manager - Urban Logistics

Placements24; Durban; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work

Tech exposure

Performance bonus

Health & retirement

Leadership opportunity

Job summary

Placements24 seeks a Delivery Operations Manager to oversee Durban's urban delivery network. You will lead a diverse fleet, optimize routes, and drive efficiency through data‑driven decisions while maintaining high service levels.

Ideal candidates bring 4+ years in logistics management, strong leadership, and proficiency with logistics software. The role offers hybrid work and growth opportunities within a expanding KwaZulu‑Natal operation.

Qualifications

• 4+ years in logistics management or fleet operations.
• Proven track record in urban delivery networks and route optimization.
• Strong leadership and team management with ability to motivate staff.

Responsibilities

• Oversee daily delivery operations, plan routes, and allocate resources.
• Lead and train drivers and dispatch staff to hit targets.
• Monitor fleet performance, maintenance, and safety compliance.
• Enforce policies to ensure efficiency and service quality.
• Use logistics software and data to identify improvements and reduce costs.
• Resolve escalated customer issues and coordinate with sales/service teams.
• Manage inventory and ensure safe handling of goods.
• Maintain relationships with third‑party providers and vendors.
• Contribute to regional growth plans and strategy.

Skills

Logistics management

Fleet management

Data analytics

Team leadership

Route optimization

Education

Bachelor's degree in Logistics or related field

Tools

Logistics software

Route optimization tools

Performance tracking systems

Job description

About the Role

Our client, a rapidly expanding logistics and delivery service provider, is seeking an accomplished Delivery Operations Manager to oversee their operations in the vibrant city of Durban, KwaZulu-Natal . This role is pivotal in ensuring the efficiency, reliability, and scalability of our urban delivery network. The ideal candidate will possess a strong background in logistics management, excellent leadership skills, and a data-driven approach to optimizing delivery performance. You will be instrumental in managing a diverse fleet and team, ensuring customer satisfaction through prompt and secure deliveries within the challenging urban landscape of Durban .

Key Responsibilities

• Manage and optimize daily delivery operations, including route planning, scheduling, and resource allocation.
• Lead, train, and motivate a team of drivers and dispatch personnel to achieve performance targets.
• Monitor fleet performance, maintenance, and compliance with safety regulations.
• Implement and enforce operational policies and procedures to ensure efficiency and quality service.
• Utilize logistics software and data analytics to identify areas for improvement and cost reduction.
• Handle escalated customer inquiries and resolve operational issues promptly and effectively.
• Collaborate with sales and customer service teams to meet delivery expectations and client needs.
• Manage inventory and ensure the safe handling and transportation of goods.
• Develop and maintain strong relationships with third-party logistics providers and vendors.
• Contribute to strategic planning for operational growth and expansion within the region.

Requirements

• Minimum of 4 years of experience in logistics management, delivery operations, or fleet management.
• Proven track record in managing urban delivery networks and optimizing routes.
• Strong leadership and team management skills with experience in motivating operational staff.
• Proficiency in logistics management software, route optimization tools, and performance tracking systems.
• Excellent analytical and problem-solving abilities, with a data-driven mindset.
• Strong understanding of transportation regulations, safety standards, and supply chain best practices.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a hybrid environment, managing both on-site operational oversight and remote coordination.
• Experience within the Durban, KwaZulu-Natal logistics sector is highly desirable.
• A degree in Logistics, Business Administration, or a related field is preferred.

Benefits

• A competitive annual salary package ranging from R .
• Hybrid work arrangement that balances office presence with remote flexibility.
• Opportunity to lead and shape operations for a growing logistics company.
• Exposure to cutting-edge logistics technology and fleet management strategies.
• Be a key player in optimizing urban transport within Durban .
• Comprehensive health, retirement, and performance bonus benefits.