Regional Delivery Supervisor (Remote)

Placements24; Durban; Hybrid; ZAR 335,000 - 558,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Career development

Job summary

Placements24 is seeking a highly motivated Regional Delivery Supervisor to oversee delivery operations across a designated region, operating remotely from Durban. This role focuses on operational excellence, team performance, and customer satisfaction, leveraging logistics expertise to drive efficiency within the delivery network.

As a remote-based supervisor, you will manage schedules, monitor performance, and coordinate with customer service and other departments to resolve issues.

Qualifications

• Significant experience in a supervisory or management role within the logistics or delivery industry.
• Proven track record of leading a remote team of drivers.
• Strong understanding of delivery operations, route optimization, and fleet management.

Responsibilities

• Supervise and manage a team of delivery drivers, providing guidance, motivation, and performance feedback.
• Develop and implement efficient delivery routes and schedules for the assigned region.
• Monitor driver performance and adherence to delivery timelines and quality standards.
• Ensure all deliveries are completed accurately and on time, meeting customer expectations.
• Conduct regular performance reviews and provide coaching to improve team efficiency.
• Analyze delivery data to identify trends, bottlenecks, and opportunities for improvement.
• Implement and enforce safety protocols and company policies among the delivery team.
• Manage driver schedules, including assignment, time-off requests, and issue resolution.
• Liaise with customer service and other departments to resolve delivery-related issues.
• Utilize remote monitoring tools and communication platforms to maintain team oversight.
• Maintain accurate records related to team performance, deliveries, and expenses.

Skills

Remote team leadership

Logistics operations

Route optimization

Data analysis

Communication skills

Fleet management

Software tools

Tools

Logistics software

Route planning tools

Communication platforms

Job description

About the Role Our client is seeking a highly motivated and experienced Regional Delivery Supervisor to oversee delivery operations across a designated region, operating remotely from Durban. This is a pivotal role focused on ensuring operational excellence, team performance, and customer satisfaction. The successful candidate will leverage their expertise in logistics and team management to drive efficiency and productivity within the delivery network. As a remote-based supervisor, you will be empowered to manage your schedule and team effectively, utilizing technology to maintain strong communication and oversight. This position is ideal for an individual with a proven track record in delivery management who thrives in an independent, remote work environment. You will play a critical role in shaping the delivery experience for customers in your region, contributing to the overall success of our client's logistics operations, with a strong connection to the Durban operational hub.

Key Responsibilities

• Supervise and manage a team of delivery drivers, providing guidance, motivation, and performance feedback.
• Develop and implement efficient delivery routes and schedules for the assigned region.
• Monitor driver performance and adherence to delivery timelines and quality standards.
• Ensure all deliveries are completed accurately and on time, meeting customer expectations.
• Conduct regular performance reviews and provide coaching to improve team efficiency.
• Analyze delivery data to identify trends, bottlenecks, and opportunities for improvement.
• Implement and enforce safety protocols and company policies among the delivery team.
• Manage driver schedules, including assignment, time‑off requests, and issue resolution.
• Liaise with customer service and other departments to resolve delivery‑related issues.
• Utilize remote monitoring tools and communication platforms to maintain team oversight.
• Maintain accurate records related to team performance, deliveries, and expenses.

Requirements

• Significant experience in a supervisory or management role within the logistics or delivery industry.
• Demonstrated ability to lead and motivate a remote team of drivers.
• Strong understanding of delivery operations, route optimization, and fleet management principles.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Proficiency in using logistics software, route planning tools and communication platforms.
• Ability to analyze data and generate actionable insights for organisational improvements.
• Proven track record of measuring or exceeding performance targets.
• Adaptability and ability to manage effectively in a remote work setting.
• Knowledge of Durban and its surrounding areas' transportation infrastructure is a plus.
• Valid driver's license and a clean driving record (though direct driving may not be primary).
• Strong organizational skills and attention to detail.

Benefits

• This role offers the significant advantage of being fully remote, providing flexibility and autonomy.
• Our client offers a competitive salary package designed to attract top talent.
• You will have opportunities for professional development and career advancement within a growing organization.
• Access to advanced logistics technology and resources will support your success.
• Our client values a healthy work-life balance and fosters a supportive team culture, even in a remote setting.
• This position allows you to leverage your supervisory skills while enjoying the benefits of remote work, with a strong operational link to Durban.
• We are committed to providing a rewarding and challenging work environment where your contributions are recognized and valued.