Receptionist (Western Cape, Green Point)

ANEW Hotels & Resorts Pty; Cape Town; On-site; ZAR 110,000 - 160,000; Full time

Job summary

ANEW Hotel Green Point in Western Cape is seeking a professional receptionist to be the first point of contact for guests, handling check-ins/check-outs, reservations, and guest inquiries with warmth and efficiency. The role requires strong communication, multitasking, and the ability to stay calm under pressure.

The successful candidate will manage guest records, balance transactions, and collaborate with housekeeping and other departments to ensure a seamless stay from arrival to departure,

Qualifications

• Proven guest service experience in hospitality.
• Ability to operate Opera PMS and manage guest records.
• Strong communication and problem-solving skills.
• Maintain professional appearance and demeanor.

Responsibilities

• Welcome guests with warmth and professionalism, handling check-ins and check-outs.
• Enrol guests in ANEW Rewards, manage reservations and guest inquiries.
• Coordinate with departments to fulfill guest needs and VIP arrangements.
• Process payments, balance transactions, and maintain accurate guest records.
• Ensure guest privacy and security of keys/access cards.
• Respond to guest concerns promptly and maintain service quality.

Skills

Guest service excellence

Opera PMS proficiency

Clear communication

Problem solving

Professional appearance

Time management

Health and safety compliance

Security awareness

Tools

Opera PMS

Job description

ANEW Hotel Green Point is seeking a professional, friendly, and service-driven Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in creating a warm, welcoming, and seamless experience from arrival through to departure.

The ideal candidate will be responsible for managing check-ins and check-outs, handling reservations, responding to guest enquiries, and delivering exceptional customer service at all times. Strong communication skills, attention to detail, and the ability to remain calm under pressure are essential for success in this role.

If you are passionate about hospitality and committed to delivering outstanding guest experiences, we invite you to apply and become part of our team.

The successful candidate will be based in Western Cape, Green Point.

Role Purpose

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room statusManage keys and access cards securely

Financial Management

• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions

Communication

• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

Required Skills

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracyProfessional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness

Performance Metrics

• Guest satisfaction scores
• Check-in/out efficiency
• Payment accuracy
• Call handling speed
• Guest complaint resolution
• Revenue Generation
• ANEW Reward sign-ups