Hotel Receptionist

President Hotel; Cape Town; On-site; ZAR 112,000 - 167,000; Full time

Benefits offered by this job

Competitive salary

Medical and pension contributions

Great team culture

Job summary

The President Hotel in Cape Town is seeking a Hotel Receptionist to deliver exceptional guest service at a busy front desk. You will manage check-ins and check-outs with OPERA PMS, assist guests with requests, and keep accurate guest profiles and billing details.

We value strong communication, professional grooming, and the ability to work shifts, weekends, and public holidays. Previous experience in a 4- or 5-star hotel is preferred; MS Office and OPERA PMS skills are required.

Qualifications

• Matric Certificate (Grade 12) is required.
• Hospitality qualification or diploma is advantageous.
• Minimum 2 years' experience in hotel front office or reception.
• Experience as Hotel Receptionist or Front Office Receptionist preferred.
• Strong OPERA PMS experience is essential.
• Strong computer literacy including OPERA PMS and MS Office.
• Experience in busy 4-/5-star hotel environments is preferred.
• Excellent communication and guest service skills.
• Ability to work shifts, weekends and public holidays.
• Professional grooming and presentation.
• CV must be fully updated prior to submission.

Responsibilities

• Welcome guests with warmth and professionalism at the front desk.
• Manage check-ins and check-outs using OPERA PMS efficiently.
• Assist guests with requests, queries and hotel information.
• Handle guest complaints professionally and promptly.
• Ensure guest profiles, bookings and billing are accurate.
• Oversee cashiering procedures and front desk administration.
• Communicate with Housekeeping and other departments.
• Monitor arrivals, departures and room allocations.
• Maintain Front Office standards and SOPs.
• Deliver memorable guest experiences and keep reception area neat.

Skills

Communication

Guest service

OPERA PMS

Microsoft Office

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

OPERA PMS

Microsoft Office

Job description

Because every great hotel stay begins with a warm welcome and a confident smile.

At The President Hotel, the hotel front desk is more than just check-ins and check-outs, it’s where first impressions are made, guest relationships begin, and memorable hotel stays are created. As we continue our journey toward luxury, we’re looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk.

If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you.

Minimum Requirements

• Matric Certificate (Grade 12)
• Hospitality qualification or diploma (advantageous)
• Minimum 2 years' experience within a hotel front office or hotel reception environment
• Previous experience as a Hotel Receptionist or Front Office Receptionist preferred
• Strong hands-on OPERA PMS experience essential
• Strong computer literacy, including OPERA PMS and Microsoft Office
• Experience within a busy 4-star or 5-star hotel environment preferred
• Excellent communication and guest service skills
• Ability to work shifts, weekends, and public holidays
• Professional grooming and presentation
• CV must be fully updated prior to submission

What You’ll Be Doing

• Welcoming hotel guests with warmth, professionalism, and confidence
• Managing hotel check-ins and check-outs efficiently using OPERA PMS
• Assisting guests with requests, queries, and general hotel information
• Handling guest complaints and concerns professionally and efficiently
• Ensuring all guest profiles, bookings, and billing details are accurate
• Managing cashiering procedures and daily hotel reception administration
• Communicating effectively with Housekeeping and other hotel departments
• Monitoring arrivals, departures, room allocations, and guest requests
• Maintaining hotel Front Office standards and SOPs at all times
• Delivering exceptional hotel guest service and creating memorable experiences
• Keeping the hotel reception area neat, organised, and professional
• Supporting the Front Office team wherever needed to ensure smooth hotel operations

Why Join The President Hotel

• Be part of a hotel team that genuinely cares about guest experience
• Work in a high-volume, professional hotel environment
• Play a key role in our journey toward luxury
• Engage with a diverse international hotel guest base
• Competitive salary, company contribution to medical and pension and great team culture