Receptionist

Newmark Hotels & Reserves; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Newmark Hotels & Reserves seeks a professional receptionist to warmly welcome guests and ensure a smooth stay from arrival to departure.

You will handle check-ins/outs via the PMS, address inquiries, and process guest payments with precision while coordinating with housekeeping and other departments.

Qualifications

• Grade 12 / Matric certificate is required.
• Hospitality qualification is advantageous.
• Previous front desk or guest services experience in a hotel is preferred.
• Familiarity with Opera PMS or hotel software is a plus.

Responsibilities

• Welcome guests with professionalism and warmth on arrival and departure.
• Process accurate check-in and check-out using the PMS.
• Address inquiries and requests promptly and courteously, escalating when needed.
• Respond to phone calls and emails professionally and timely.
• Process payments and manage billing with accuracy.
• Maintain knowledge of room availability, amenities, offers, and local attractions.
• Coordinate with Housekeeping and Maintenance to meet guest needs.
• Keep the reception area clean and organized at all times.
• Perform administrative tasks including filing and handovers.
• Adhere to safety, security, and operational procedures.

Skills

Exceptional communication

Interpersonal skills

Professionalism

Grooming standards

Multitasking

Calm under pressure

Attention to detail

Team player

Basic computer literacy

MS Office

PMS familiarity

Opera PMS

Education

Grade 12 / Matric

Hospitality certificate

Front desk hospitality experience

Tools

Opera PMS

Hotel software

Job description

To deliver a warm, professional, and efficient welcome to all guests and visitors. As the first point of contact, the receptionist ensures a seamless, memorable experience from arrival to departure, embodying the hotel's commitment to outstanding service.

• Exceptional communication and interpersonal skills.
• High level of professionalism and grooming.
• Friendly, patient, and service-oriented demeanor.
• Ability to multitask and remain composed under pressure.
• Meticulous attention to detail.
• Strong team player with a proactive attitude.
• Basic computer literacy (MS Office, email, PMS).
• Grade 12 / Matric certificate required.
• Hospitality-related qualification is advantageous.
• Previous front desk or guest services experience in a hotel setting preferred.
• Familiarity with hotel software systems (e.g., Opera PMS) is a plus.

Duties and Responsibilities

• Welcome all guests with professionalism and warmth upon arrival and departure.
• Perform accurate check-in and check-out procedures using the Property Management System (PMS).
• Address guest inquiries, requests, and complaints promptly, courteously, and effectively, escalating when necessary.
• Respond to telephone calls and emails in a timely and professional manner.
• Process guest payments and manage billing with attention to detail and accuracy.
• Maintain thorough knowledge of room availability, hotel amenities, special offers, and local attractions.
• Liaise with other departments (Housekeeping, Maintenance, etc.) to ensure guest needs are met efficiently.
• Keep the reception area clean, organized, and presentable at all times.
• Carry out administrative tasks, including filing, report preparation, and shift handovers.
• Adhere to all safety, security, and operational procedures.