Receptionist & Administrative Assistant

Advius; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Advius is seeking a warm, professional Receptionist & Administrative Assistant for a boutique guesthouse with an on-site beauty bar in Hillcrest, KwaZulu-Natal. You will be the first point of contact for guests and spa clients, handle enquiries via phone, WhatsApp and email, and manage bookings and administrative tasks.

Ideal candidates have 2–3 years in a similar role, are computer literate (Word, Excel and email) and possess strong communication and customer service skills.

Qualifications

• 2–3 years of reception or administrative experience.
• Proficient in Word, Excel and email.
• Strong communication and customer service skills.
• Able to take clear photos and short videos on a smartphone.

Responsibilities

• Welcome guesthouse guests and spa clients.
• Handle telephone, WhatsApp and email enquiries.
• Manage guesthouse bookings, check-ins and check-outs.
• Prepare invoices and follow up on payments.
• Maintain records and perform general administrative duties.
• Coordinate with housekeeping and spa staff.
• Take occasional spa photos and short videos with client consent.

Skills

Customer service

Communication

Admin skills

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Durban, South Africa | Posted on 11/09/2026

Our client is a boutique guesthouse with an on-site beauty bar in Hillcrest, KwaZulu-Natal. They are looking for a warm, well-presented Receptionist & Administrative Assistant to join their team in a permanent position.

As the first point of contact for both guesthouse guests and spa clients, you will manage bookings and appointments, handle enquiries across phone, WhatsApp and email, and keep the administration running smoothly. This role suits a customer-focused person with strong admin skills who enjoys a friendly, hands-on hospitality environment.

KEY RESPONSIBILITIES

• Welcome guesthouse guests and spa clients
• Handle telephone, WhatsApp and email enquiries
• Manage guesthouse bookings, check-ins and check-outs
• Prepare invoices and follow up on payments
• Maintain records and perform general administrative duties
• Coordinate with housekeeping and spa staff
• Take occasional spa photos and short videos (with client consent)

Requirements

MINIMUM REQUIREMENTS

• Previous experience in a similar reception or administrative role (min 2-3 years)
• Computer literate in Microsoft Word, Excel and email
• Strong communication and customer service skills
• Comfortable taking clear smartphone photos and videos

ADVANTAGEOUS

• Hospitality industry experience (guesthouse, hotel or spa)

CANDIDATE PROFILE

• Friendly, warm and professional manner