Spa Receptionist

Dixie Recruitment; Howick; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Market-related salary

Peaceful working environment

Opportunity for growth

Job summary

Luxury Hotel & Spa in the KwaZulu-Natal Midlands is seeking a gracious Spa Receptionist to be the first point of contact for guests. You will welcome guests, manage bookings and keep reception running smoothly.

This permanent, full-time role offers a market-related salary and a peaceful working environment, with opportunities to grow within the property. Weekend and public holiday shifts required; own transport recommended.

Qualifications

• Reception or guest relations experience in luxury settings.
• Warm, polished manner and excellent communication.
• Strong organisation and attention to detail.
• Confident with bookings, payments, and POS systems; proficient in MS Office.
• Calm under pressure and committed to excellent service.
• Willing to work weekends/public holidays; own transport recommended.

Responsibilities

• Welcome and check in spa guests warmly.
• Manage spa bookings, appointments, and inquiries.
• Coordinate therapist schedules and room availability.
• Advise guests on treatments, packages and products.
• Process payments and handle daily administration.
• Liaise with hotel departments for seamless guest experience.
• Keep reception and retail area immaculate.

Skills

Reception experience

Customer service

Organisation

POS systems

Microsoft Office

Communication skills

Calm under pressure

Education

Hospitality qualification (advantageous)

Job description

Spa Receptionist

Luxury Hotel & Spa | KwaZulu-Natal Midlands

Permanent, full-time

A distinguished luxury hotel and spa in the KwaZulu-Natal Midlands is looking for a gracious, organised Spa Receptionist to be the first point of contact for its spa guests. You will welcome guests, manage bookings and keep reception running smoothly, so that every visit feels calm, personal and well looked after.

Key Responsibilities

• Welcome and check in spa guests with warmth and professionalism
• Manage spa bookings, appointments and enquiries by phone, email and in person
• Coordinate therapist schedules and treatment room availability
• Advise guests on treatments, packages and products
• Process payments and handle daily administration and reporting
• Liaise with the hotel's other departments for a seamless guest experience
• Keep the reception area and retail display immaculate

About You

• Previous reception or guest relations experience, ideally in a luxury spa, hotel or lodge
• A warm, polished manner and excellent communication skills
• Strong organisation and attention to detail
• Confident with bookings, payments and point-of-sale systems, and proficient in Microsoft Office
• Calm under pressure and committed to excellent service
• Flexibility to work weekends and public holidays as required
• Own reliable transport, as staff accommodation is not provided
• A hospitality, spa or front office qualification is advantageous

What's on Offer

• A market-related salary, depending on experience
• A beautiful, peaceful working environment
• The opportunity to grow within a respected property. A more senior candidate may take on additional responsibilities.