Junior Hotel Receptionist

Advius; Somerset West; Remote; ZAR 120,000 - 180,000; Full time

Job summary

Advius is seeking a Junior Receptionist for a luxury estate hotel and spa in Somerset West, Western Cape. You will be the first point of contact for guests, ensuring a warm, professional welcome from arrival to departure, and supporting smooth front office operations alongside the Front Office Manager.

Responsibilities include checking guests in/out, handling reservations, upselling experiences, processing payments, and coordinating with Housekeeping, F&B and maintenance.

Qualifications

• Hospitality/front office qualification preferred.
• English fluency required; Afrikaans advantageous.
• 1 year experience in hotel/front desk or guest-facing role is expected.

Responsibilities

• Check guests in and out efficiently and professionally.
• Answer calls, emails, and walk-in inquiries; assist with reservations.
• Explain hotel facilities and upsell upgrades and experiences.
• Process payments and post charges to guest accounts.
• Coordinate with Housekeeping, Maintenance, and F&B on guest needs.

Skills

Customer service

Organised

Multitasking

Team player

Attention to detail

Phone etiquette

Education

Hospitality/front office qualification

Tools

MS Office

Opera

Protel

Job description

Somerset West, South Africa | Posted on 11/13/2026

Our client is a well-established luxury estate hotel and spa in the Helderberg region of the Western Cape, set among golf, vineyard and mountain scenery. The property welcomes leisure, corporate and events guests, and is known for warm, personalised service of a high standard.

ROLE PURPOSE

The Junior Receptionist is often the first point of contact for hotel guests, creating a warm, professional welcome and helping every stay run smoothly from arrival to departure. Working alongside the Senior Receptionist and under the Front Office Manager, the role supports the hotel’s reputation for personalised luxury service.

KEY RESPONSIBILITIES

• Welcome guests warmly, and check them in and out efficiently and professionally
• Answer calls, emails and walk-in enquiries, and assist with room reservations and amendments
• Allocate rooms, issue keys and explain hotel facilities, dining, spa and golf options
• Process payments and deposits, post charges to guest accounts and complete shift cash-ups
• Capture guest information accurately on the property management system (PMS)
• Handle guest requests, messages and wake-up calls promptly
• Handle guest queries and minor complaints courteously, escalating to the Senior Receptionist or Front Office Manager where needed
• Liaise with Housekeeping, Maintenance, Concierge and F&B on room status and guest needs
• Promote and upsell room upgrades, packages and on-property experiences
• Keep the front desk and lobby neat, organised and well presented
• Assist with arrival and departure lists, reports and shift handovers
• Follow front office SOPs, POPIA, security and emergency procedures

Requirements

MINIMUM REQUIREMENTS

• Hospitality or front office qualification (advantageous)
• At least 1 year’s experience in a hotel, lodge or guesthouse reception, or a similar guest-facing role
• Computer literate (MS Office); experience with a hotel PMS such as Opera or Protel advantageous
• Basic cash-handling and point-of-sale experience
• Excellent spoken and written English; Afrikaans is advantageous
• Willing to work shifts, weekends and public holidays

SKILLS & ATTRIBUTES

• Warm, polished and well groomed, with a natural flair for guest service
• Calm, friendly telephone manner
• Organised and accurate, with strong attention to detail
• Able to stay composed and multitask during busy arrivals and departures
• Team player who takes initiative and is eager to learn