Spa & Wellness Coordinator

Placements24; Durban; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Staff discounts on treatments and spa"

Professional development opportunities

Beautiful spa facility in Durban

Job summary

Placements24 presents a premier Spa & Wellness Coordinator opportunity in Durban. This role ensures smooth daily operations, client scheduling, and exceptional guest experiences at a luxury spa and wellness center in KwaZulu-Natal.

You will manage bookings, greet clients, handle inquiries, coordinate therapists, maintain records, process payments, and support front-desk and staff training. A passion for wellness and service excellence is essential.

Qualifications

• Experience in spa, salon, hotel or customer-facing admin role required.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills essential.

Responsibilities

• Manage client bookings and schedule treatments and consultations.
• Greet clients and maintain a welcoming spa atmosphere.
• Handle inquiries via phone, email and in person promptly.
• Coordinate therapists' schedules for optimal coverage.
• Maintain accurate client records and treatment history.
• Process payments, manage cash float and retail sales.
• Maintain spa supplies and inventory levels; place orders as needed.
• Ensure high hygiene standards and a pristine spa environment.
• Assist with staff training and front-desk procedures.
• Collaborate with management to promote services and offers.
• Uphold the spa's luxury reputation and guest experience.

Skills

Interpersonal skills

Organizational skills

Time management

Communication skills

Customer service

Spa management software

Education

High school diploma

Hospitality or business studies (plus)

Tools

Spa management software

Job description

About the Role

Our client, an award-winning luxury spa and wellness center located in the scenic coastal city of Durban, is seeking a dedicated and organized Spa & Wellness Coordinator. This role is integral to the smooth operation of the spa, responsible for managing appointments, client relations, staff coordination, and ensuring an exceptional guest experience. The ideal candidate will possess outstanding interpersonal skills, a passion for wellness, and a meticulous approach to administrative tasks. This is a key position within a premier wellness establishment in KwaZulu-Natal.

Key Responsibilities

• Manage all aspects of client bookings, scheduling appointments for treatments and consultations.
• Greet clients warmly, provide information about services, and ensure a welcoming atmosphere.
• Handle client inquiries via phone, email, and in person, addressing concerns promptly and professionally.
• Coordinate therapists' schedules to ensure optimal coverage and efficient service delivery.
• Maintain accurate client records, treatment history, and personal details.
• Process payments, manage the cash float, and handle retail sales of spa products.
• Maintain inventory levels for spa supplies and amenities, placing orders as needed.
• Ensure the spa environment is impeccably clean, organized, and adheres to high hygiene standards.
• Assist with staff training and onboarding, particularly regarding front-desk procedures and client service protocols.
• Collaborate with management to promote spa services and special offers.
• Uphold the spa's reputation for luxury and exceptional customer service.

Requirements

• Previous experience in a spa, salon, hotel, or customer-facing administrative role is essential.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using spa management software or booking systems.
• A passion for the wellness and beauty industry.
• Ability to remain calm and professional under pressure.
• A friendly, positive, and service-oriented attitude.
• Basic knowledge of spa treatments and wellness practices is an advantage.
• High school diploma or equivalent; further education in hospitality or business administration is a plus.
• Residing in or with good knowledge of the Durban area.
• Attention to detail and a commitment to accuracy.

Benefits

• Our client offers a competitive salary, staff discounts on treatments and products, and opportunities for professional development within the wellness sector.
• This role is based in a beautiful spa facility in Durban, providing a pleasant and supportive work environment.
• Enjoy working with a passionate team dedicated to client well-being.
• Our client is committed to employee satisfaction and offers a stable career path in the thriving wellness industry.