Receptionist - Waterberg

HotelJobs; Limpopo; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Luxury Game Lodge in the Waterberg area is seeking a Receptionist to provide a warm, professional welcome and support front office operations throughout a guest’s stay.

You will manage check-ins/check-outs, answer guest inquiries, coordinate with Housekeeping and Food & Beverage, and maintain accurate records while upholding the lodge’s luxury standards.

Qualifications

• Grade 12 (Matric) or equivalent.
• Previous reception/front office experience in hospitality.
• Fluent English required (written and spoken).

Responsibilities

• Welcome guests and manage check-ins/check-outs.
• Answer inquiries and coordinate with housekeeping and F&B.
• Process payments and maintain front desk records.
• Maintain a clean, professional reception area.
• Handle guest communications with confidentiality.

Skills

Guest service excellence

Communication skills

Interpersonal skills

Multitasking

Education

Grade 12 / Matric

Tools

Opera PMS

Microsoft Office

Job description

Luxury Game Lodge in the Waterberg area is looking for a Receptionist to provide a warm, professional, and personalised welcome to guests, ensuring an exceptional guest experience throughout their stay while maintaining the highest standards of luxury hospitality, service excellence, and administrative accuracy.

Duties

Guest Service & Experience

• Welcome and assist guests professionally throughout their stay.
• Handle check-ins, check-outs, and guest enquiries efficiently.
• Provide accurate information about lodge facilities, activities, dining, and services.
• Respond promptly to guest requests and concerns.
• Address guest complaints appropriately and escape when necessary.
• Maintain a personalised, welcoming, and professional guest experience.
• Ensure the reception area remains clean, organised, and inviting.

Front Office Operations

• Manage the reception desk and ensure efficient day-to-day Front Office operations.
• Process guest arrivals, departures, room allocations, and reservations accurately.
• Coordinate with Housekeeping regarding room status and guest requirements.
• Communicate guest requests and relevant information to the appropriate departments.
• Assist with wake‑up calls, transfers, activities, dining arrangements, and other guest services.
• Maintain accurate records of guest information and daily Front Office activities.
• Conduct shift handovers and ensure all relevant information is communicated to the incoming shift.
• Assist with coordinating guest activities and special arrangements where required.

Guest Communication & Telephone Duties

• Answer and direct telephone calls professionally and efficiently.
• Respond to guest emails, messages, and enquiries in a timely manner.
• Maintain professional communication with guests, colleagues, suppliers, and external service providers.
• Ensure that all guest requests and messages are recorded and followed up appropriately.
• Maintain confidentiality when handling guest and company information.

Administration & Cash Handling

• Maintain accurate guest records and Front Office documentation.
• Process payments and guest accounts accurately in accordance with lodge procedures.
• Handle cash and credit card transactions responsibly where required.
• Reconcile Front Office transactions and documentation as instructed.
• Maintain accurate records of guest charges, payments, deposits, and other transactions.
• Complete daily Front Office administrative duties and reports.
• Report discrepancies, errors, or irregularities to the Front Office Manager promptly.

Teamwork & Communication

• Work closely with Housekeeping, Food & Beverage, Reservations, Guest Relations, and other departments to ensure seamless guest service.
• Maintain effective communication with management and colleagues.
• Participate in daily briefings, meetings, and handovers as required.
• Support colleagues during busy periods and assist with general Front Office duties.
• Participate in training and development initiatives.
• Promote teamwork, professionalism, and a positive working environment.

Health; Safety & Compliance

• Comply with all policies, procedures, and operational standards.
• Maintain a safe, clean, organised, and professional reception area.
• Follow all health and safety, security, and emergency procedures.
• Protect guest confidentiality and personal information at all times.
• Report maintenance, security, safety, or operational concerns promptly.
• Ensure compliance with all relevant lodge standards and procedures.

Requirements

• Grade 12 (Matric) or equivalent.
• Previous experience in a Receptionist, Front Office, Guest Relations, or similar hospitality position preferred.
• Previous experience using Opera is required.
• Previous experience within a luxury lodge, hotel, or guest environment will be advantageous.
• Knowledge of lodge/hotel Front Office procedures and guest service standards.
• Computer literacy and basic knowledge of Microsoft Office.
• Knowledge of hotel/property management systems will be advantageous.
• Good command of English, both written and spoken.
• Ability to work shifts, weekends, public holidays, and according to operational requirements.
• Excellent guest service, communication, and interpersonal skills.
• Professional; friendly, and welcoming manner.
• Strong organisational, administrative, and time-management skills.
• Ability to multitask and work effectively under pressure.