Reception & Office Operations Specialist

Redial BPO; Johannesburg; On-site; ZAR 140,000 - 190,000; Full time

Job summary

Redial BPO in Johannesburg is seeking a friendly Receptionist to be the first point of contact for clients and visitors. You will handle front-desk duties, answer calls, greet guests, and support clerical tasks to keep the office running smoothly.

Ideal candidates have a professional appearance, strong communication skills, and the ability to multitask in a teamwork-focused environment. Familiarity with Microsoft Office is a plus, and experience in a call center setting is advantageous.

Qualifications

• Associate or bachelor's degree preferred.
• 1+ years' experience in a similar role.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Welcome visitors and guests according to security protocol, directing them to the right person.
• Handling incoming calls as scripted, in line with phone system usage.
• Provide HR process support which may include scheduling appointments, maintaining records, and providing process-related guidance and information to employees.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills

1+ years experience

Customer service

Written & verbal communication

Teamwork

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

Redial BPO in Johannesburg is seeking a friendly Receptionist to be the first point of contact for clients and visitors. You will handle front-desk duties, answer calls, greet guests, and support clerical tasks to keep the office running smoothly.

Ideal candidates have a professional appearance, strong communication skills, and the ability to multitask in a teamwork-focused environment. Familiarity with Microsoft Office is a plus, and experience in a call center setting is advantageous.