Receptionist

Redial BPO; Johannesburg; On-site; ZAR 140,000 - 190,000; Full time

Job summary

Redial BPO in Johannesburg is seeking a friendly Receptionist to be the first point of contact for clients and visitors. You will handle front-desk duties, answer calls, greet guests, and support clerical tasks to keep the office running smoothly.

Ideal candidates have a professional appearance, strong communication skills, and the ability to multitask in a teamwork-focused environment. Familiarity with Microsoft Office is a plus, and experience in a call center setting is advantageous.

Qualifications

• Associate or bachelor's degree preferred.
• 1+ years' experience in a similar role.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Welcome visitors and guests according to security protocol, directing them to the right person.
• Handling incoming calls as scripted, in line with phone system usage.
• Provide HR process support which may include scheduling appointments, maintaining records, and providing process-related guidance and information to employees.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills

1+ years experience

Customer service

Written & verbal communication

Teamwork

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

We're looking for a talented Receptionist for our call center!

About the Receptionist Position

As a Receptionist at REDIAL BPO, you'll be our clients' first point of contact, greeting them and providing guidance for their visit. From notifying employees of guests to providing directions to a specific part of the office, our receptionist will be willing to work with visitors to address their needs.

Additionally, you'll be responsible for performing clerical tasks that support the office's daily operations. From answering phone calls, distributing mail, and scheduling meetings, you'll have a hand in all parts of the business.

Location Johannesburg, SA

Receptionist Responsibilities

• Welcome visitors and guests according to security protocol, directing them to the right person.
• Handling incoming calls as scripted, in line with phone system usage.
• Provide HR process support which may include scheduling appointments, maintaining records, and providing process-related guidance and information to employees.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Receptionist Requirements

• Associate or bachelor's degree preferred
• [1+] years' experience working in a similar role
• Professional appearance and manner
• Excellent customer service skills
• Proficient with a variety of computer software, including Microsoft Office
• Excellent written and verbal communication skills
• Multitasking and organizational skills
• Ability to work effectively and efficiently with a team

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.