Front Desk & Customer Care Specialist

Arcs; Cape Town; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Arcs in Cape Town CBD is seeking a professional receptionist to be the first contact for customers, visitors and suppliers. You will welcome them, manage the main switchboard, direct calls and maintain a professional reception area.

The role requires Grade 12, proficiency in MS Word, Excel & Outlook, excellent communication, strong organisational skills and a neat, positive appearance. You will multitask and support admin tasks like mail, couriers and scheduling meetings.

Qualifications

• Matric required and essential.
• Proficient in MS Word, Excel & Outlook.
• Excellent communication and telephone etiquette.
• Strong organisational and administrative skills.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure.

Responsibilities

• Welcome and assist customers and visitors.
• Operate and manage the main switchboard.
• Direct calls and enquiries to the relevant departments.
• Maintain a professional reception area.
• Manage mail, couriers and correspondence.
• Assist with filing, scanning and data capturing.
• Schedule appointments and meeting rooms.
• Handle customer enquiries professionally.

Skills

Customer service

Communication

Organisational skills

Professional appearance

multitask

Education

Grade 12 / Matric

Tools

MS Word

Excel

Outlook

Job description

Arcs in Cape Town CBD is seeking a professional receptionist to be the first contact for customers, visitors and suppliers. You will welcome them, manage the main switchboard, direct calls and maintain a professional reception area.

The role requires Grade 12, proficiency in MS Word, Excel & Outlook, excellent communication, strong organisational skills and a neat, positive appearance. You will multitask and support admin tasks like mail, couriers and scheduling meetings.