Reception & Member Experience Manager

Planet Fitness; Durban; In loco; ZAR 134.000 - 201.000; Tempo pieno

Descrizione del lavoro

Planet Fitness Durban seeks a proactive Welcome Desk Supervisor to ensure the reception runs smoothly and leaves members with a positive first impression. You will manage the Welcome Desk and assist with club operations to maximise member satisfaction.

The role requires strong communication, reliable transport, the ability to work shifts, high energy, and the capacity to motivate staff while resolving member concerns in line with Planet Fitness standards.

Competenze

• Front desk experience and ability to lead a team.
• Excellent communication with members and staff.
• High integrity and reliability.
• Willingness to conduct group exercise classes.

Mansioni

• Manage Welcome Desk to provide a positive first impression.
• Assist with club administration when necessary.
• Cash management.
• Communication with members and staff.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Conoscenze

Staff motivation

Communication skills

Administrative accuracy

Honesty & integrity

Front desk experience

Interpersonal skills

PC skills

Strumenti

Microsoft Office

Descrizione del lavoro

Planet Fitness Durban seeks a proactive Welcome Desk Supervisor to ensure the reception runs smoothly and leaves members with a positive first impression. You will manage the Welcome Desk and assist with club operations to maximise member satisfaction.

The role requires strong communication, reliable transport, the ability to work shifts, high energy, and the capacity to motivate staff while resolving member concerns in line with Planet Fitness standards.