Member Experience Lead: Front Desk & Team Coach

Planet-Fitness; KwaZulu-Natal; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Planet Fitness KwaZulu-Natal is seeking a energetic Receptionist to manage the Welcome Desk and create a positive first impression for members. You will handle cash, registrations, and member questions while coordinating with staff to ensure smooth club operations.

Key attributes include excellent communication, reliability, and the ability to work shifts. Previous front desk experience is advantageous; you will train and supervise the Receptionist team as required.

Qualifications

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Excellent communication skills at all levels.
• Must be able to work shifts.
• Reliable transport.

Responsibilities

• Manage Welcome Desk/Reception to ensure a positive first impression.
• Cash management and member communications.
• Assist with club administration and stock control.
• Train and supervise Receptionist staff.
• Resolve member complaints and ensure smooth operations.

Skills

Staff leadership

Front desk experience

Customer service

Communication skills

Shift work

Administrative accuracy

Basic IT (MS Office)

Tools

MS Office

Job description

Planet Fitness KwaZulu-Natal is seeking a energetic Receptionist to manage the Welcome Desk and create a positive first impression for members. You will handle cash, registrations, and member questions while coordinating with staff to ensure smooth club operations.

Key attributes include excellent communication, reliability, and the ability to work shifts. Previous front desk experience is advantageous; you will train and supervise the Receptionist team as required.