Reception/Guest Relations Manager - The Arbour (Lifestyle Group)

db Group; Oos-Kaap; Vor Ort; ZAR 593.000 - 963.000; Vollzeit

Benefits dieser Stelle

Global opportunities

Rewards & Recognition

Exclusive discounts

Zusammenfassung

The Arbour, a private members' club in St. George's Bay, Malta, operated by Lifestyle Group in collaboration with db Group, is seeking a Reception Manager and Guest Relations Manager.

You will be the face and voice of the Club, delivering hyper-personalized, polished, and discreet service from arrival. Lead and mentor the reception team, oversee daily arrival procedures, handle high-profile requests, and serve as the bridge between members and operations, ensuring memorable dining and

Qualifikationen

• Experience in a high-volume restaurant or hospitality operation, ideally in a senior management role.
• Strong leadership, communication and organisational skills.
• Customer-focused and team-oriented with a proactive service mindset.

Aufgaben

• Lead and mentor the reception team and oversee daily arrival procedures.
• Act as the face and voice of the Club, delivering personalized, polished service.
• Handle high-profile requests and bridge members with operational teams.

Kenntnisse

Hospitality leadership

Team leadership

Communication

Organisational skills

Guest relations

Jobbeschreibung

The Arbour is an upcoming private members' club opening in St. George's Bay, Malta in October 2026. Developed by db Group with industry expert Jamie Caring, it aims to offer seasonal Mediterranean cuisine, a cocktail lab, cultural programming, and a community space for the island.

As part of our team at Lifestyle Group, you’ll assist in delivering exceptional service at some of Malta’s most iconic and diverse restaurant brands, several of which are featured in the Michelin Guide. Our momentum is only growing, positioning us as one of the island’s leading destinations for career growth in the hospitality sector.

This is a rare opportunity to join a fast-growing group that is shaping Malta’s hospitality future and offers unmatched opportunities for growth, innovation, and career progression.

You can further explore our current portfolio from here https://lifestyle-grp.com/.

About the Role

We are currently looking for a Reception Manager and Guest Relations manager who will be the face and voice of the Club, responsible for driving exceptional member experiences and managing all front-of-house reception operations. This role ensures that every member and guest receives hyper-personalized, polished, and discreet service from the moment they arrive.

You will lead, mentor, and inspire the reception team, oversee daily arrival procedures, handle high-profile requests, and serve as the key bridge between club members and operational teams.

Our ideal candidate embodies our values and brings:

• A genuine love for culinary experiences & a passion for hospitality leadership.
• Proven experience in a high-volume restaurant or hospitality operation, ideally in a senior management role.
• A natural team player who is at home working in sync with a large team.
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences.
• Strong leadership, communication and organisational skills, with a proactive and solutions-focused approach.

As part of our team, you’ll enjoy benefits such as:

• Global opportunities, experience hospitality around the globe with our incredible brand relationships
• Rewards & Recognition,we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Exclusive discounts, enjoy exclusive discounts across the Lifestyle Group & db Group, worldwide!

We look forward to hearing from you!