Guest Relations Lead — Global Hospitality & Member Experience

db Group; Oos-Kaap; On-site; ZAR 593,000 - 963,000; Full time

Benefits offered by this job

Global opportunities

Rewards & Recognition

Exclusive discounts

Job summary

The Arbour, a private members' club in St. George's Bay, Malta, operated by Lifestyle Group in collaboration with db Group, is seeking a Reception Manager and Guest Relations Manager.

You will be the face and voice of the Club, delivering hyper-personalized, polished, and discreet service from arrival. Lead and mentor the reception team, oversee daily arrival procedures, handle high-profile requests, and serve as the bridge between members and operations, ensuring memorable dining and

Qualifications

• Experience in a high-volume restaurant or hospitality operation, ideally in a senior management role.
• Strong leadership, communication and organisational skills.
• Customer-focused and team-oriented with a proactive service mindset.

Responsibilities

• Lead and mentor the reception team and oversee daily arrival procedures.
• Act as the face and voice of the Club, delivering personalized, polished service.
• Handle high-profile requests and bridge members with operational teams.

Skills

Hospitality leadership

Team leadership

Communication

Organisational skills

Guest relations

Job description

The Arbour, a private members' club in St. George's Bay, Malta, operated by Lifestyle Group in collaboration with db Group, is seeking a Reception Manager and Guest Relations Manager.

You will be the face and voice of the Club, delivering hyper-personalized, polished, and discreet service from arrival. Lead and mentor the reception team, oversee daily arrival procedures, handle high-profile requests, and serve as the bridge between members and operations, ensuring memorable dining and