Reception Administrator

Mediclinic; Worcester; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Mediclinic Worcester is seeking a dedicated admissions and discharge administrator to assist patients throughout the hospital stay, ensuring accurate data capture and smooth patient flow. The role emphasizes attention to patient confidentiality, financial risk prevention, and adherence to internal policies.

Requirements include Grade 12 or equivalent; reception administration experience preferred; exposure to private healthcare is a plus.

Qualifications

• Grade 12 or equivalent is essential.
• Reception administration experience preferred.
• Experience in a private healthcare facility is desirable.

Responsibilities

• Ensure admissions (including pre-admissions / bookings) are captured and processed per procedure.
• Identify and prevent financial risks by adhering to policies and procedures.
• Ensure an effective discharge process as per the Patient Administration Manual.

Skills

Debtpack enquiry

Admission

Bed functions

Next day preparation

Anatomy terminology

Switchboard systems

Patient confidentiality

AS400 patient admin

ICD CPT codes

Medical aid schemes

WCA processes

Financial risk awareness

Education

Grade 12 or equivalent

Tools

AS400 system

Job description

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Closing date: 25/10/2026
Number of positions: 1
Reference number: 74827
Workplace Type:On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile