Reception Administrator

Mediclinic; Tzaneen; On-site; ZAR 180,000 - 230,000; Full time

Job summary

Mediclinic Southern Africa in Limpopo is seeking an admissions assistant to support patient flows from pre-admission to discharge, ensuring accurate capture and processing per procedure.

The role emphasizes adherence to patient confidentiality, cash handling, and minimizing financial risks, with exposure to AS400 and hospital switchboard systems. A private healthcare background is advantageous but not essential.

Qualifications

• Grade 12 or equivalent required.
• Reception/administration experience preferred but not required.
• Familiarity with medical aid schemes and private healthcare environment beneficial.
• Knowledge of patient confidentiality and cash handling policies.

Responsibilities

• Capture and process admissions and bookings as per procedure.
• Identify and mitigate financial risks by following policies.
• Coordinate discharge processes according to Patient Administration Manual.

Skills

Admissions & discharge processes

Financial risk awareness

Patient confidentiality

Medical terminology

Education

Grade 12

Tools

AS400

Hospital switchboard systems

Job description

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.