Telephonist

Mediclinic; George; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mediclinic George in George, South Africa, is seeking a dedicated switchboard operator to manage the hospital telephone system and emergency communications on site. The role requires handling calls promptly, maintaining confidentiality, and supporting disaster and emergency procedures.

Internal candidates on fixed-term contracts are advised to apply via external profiles. Essential experience includes switchboard operations, emergency evacuation procedures, and familiarity with hospital disaster

Qualifications

• Experience with hospital switchboard systems and emergency procedures.
• Ensure patient confidentiality in line with policy.
• Familiar with disaster and emergency plans.

Responsibilities

• Operate the hospital telephone system daily per policy.
• Attend to all calls timeously in a professional manner ensuring that client expectations are exceeded.
• Ensure patient confidentiality is maintained as per policy and procedure.
• Check the Hospital alarm system daily and notify the relevant department in case of an emergency as per the Alarm Emergency Manual.
• Follow the Hospital Emergency Preparedness Process in the event of an emergency as per Disaster and Emergency Plan.

Skills

Hospital Disaster and Emergency

Switchboard systems

Education

Relevant Short Courses and Certificates

Job description

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Mediclinic George| George | South Africa

Closing date: 20/10/2026
Number of positions: 1
Recruiter name: Dalena Boshoff
Reference number: 74762
Workplace Type:On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To manage and coordinate all telephonic communication and systems within the hospital in a professional manner to ensure efficient and effective communication on behalf of Mediclinic

KEY RESPONSIBILITY AREAS

Operate the hospital Telephone system daily as per policy and procedure

Attend to all calls timeously in a professional manner ensuring that client expectations are exceeded

Ensure patient confidentiality is maintained as per policy and procedure

Check the Hospital alarm system daily and notify the relevant department in case of an emergency as per the Alarm Emergency Manual

Follow the Hospital Emergency Preparedness Process in the event of an emergency as per Disaster and Emergency Plan

REQUIRED EDUCATION

DESIRED EDUCATION : Relevant Short Courses and Certificates

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: Switchboard operations and systems; Emergency evacuation procedures

DESIRED EXPERIENCE: Experience in private healthcare or similar environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Hospital Disaster and Emergency processes; procedures and policies
• Switchboard systems and operations

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile