RADIOLOGY RECEPTIONIST

Medical Resources Group (Pty) Ltd

Midrand

On-site

ZAR 134,000 - 201,000

Full time

3 days ago

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Benefits offered by this job

Pension fund

Medical aid

13th cheque

Job summary

Medical Resources Group’s radiology practice in Midrand is hiring a dedicated Receptionist to welcome patients and manage front-desk operations. The role requires handling registrations, data capture, and medical aid verifications with a patient‑focused approach.

The ideal candidate has strong radiology reception experience, familiarity with PACS/HIMS, and knowledge of ICD-10 codes, enabling efficient interactions with doctors and radiographers and accurate administrative processing.

Qualifications

Extensive radiology reception experience in a clinical setting.
Minimum 3 years' customer service or receptionist experience within the medical industry.
Experience with PACS and HIMS systems.
Familiarity with Pantheon practice management software advantageous.
Knowledge of ICD-10 codes and accurate data capture.

Responsibilities

Welcome and receive patients in a friendly, professional, and compassionate manner.
Direct patients to the relevant departments, including radiographers and sonographers.
Capture patient details and relevant procedures accurately on the practice management system.
Verify and update patient information, including identity numbers, contact details, email addresses, etc.
Confirm medical aid benefits before procedures and assist with authorisations.
Liaise with doctors, radiographers, and billing staff to ensure smooth information flow.
Ensure payments due are collected upfront and document transactions correctly.

Skills

Radiology reception

PACS

HIMS

Pantheon practice management

ICD-10 codes

Customer service

Data entry

Education

Grade 12 (Matric)

Tools

PACS

HIMS

Pantheon PMS

Job description

RADIOLOGY RECEPTIONIST

Location: Midrand, Gauteng
Position Type: Permanent
Industry: Healthcare | Radiology
Remuneration: Market-Related + Benefits

ABOUT THE OPPORTUNITY

Medical Resources Group is recruiting on behalf of our client for a highly experienced, professional, and patient-focused Receptionist to join a busy radiology practice in Midrand.

The successful candidate will be responsible for welcoming patients, managing reception and administrative processes, confirming medical aid benefits, capturing patient information accurately, and ensuring that patients are assisted efficiently throughout their visit.

This position requires a candidate with substantial experience in radiology reception, a strong understanding of medical practice administration, and practical experience with PACS and HIMS systems. Familiarity with Pantheon practice management software and knowledge of ICD-10 codes will be advantageous.

We are seeking a well-presented, approachable, and organised individual with excellent communication skills, exceptional patient service, and the ability to work effectively with doctors, radiographers, sonographers, and other administrative departments.

MINIMUM REQUIREMENTS

Grade 12 (Matric).
Extensive experience in radiology reception.
Minimum of 3 years' customer service or receptionist experience within the medical industry.
Experience working with PACS and HIMS systems.
Familiarity with Pantheon practice management software will be advantageous.
Experience confirming medical aid benefits, checking membership status, and verifying patient cover.
Knowledge of ICD-10 codes.
Fully computer literate, with accurate data capturing skills.
Excellent communication and interpersonal skills.
Strong administrative, organisational, and attention-to-detail skills.
Excellent patient service skills and a compassionate, patient-focused approach.
Ability to work effectively within a multidisciplinary team.
Willingness to work rotating shifts and alternating weekends.

KEY RESPONSIBILITIES

Patient Reception & Customer Service

Welcome and receive patients in a friendly, professional, and compassionate manner.
Ensure patients feel comfortable and are assisted efficiently throughout their visit.
Maintain excellent patient service standards and demonstrate appropriate bedside manner.
Direct patients to the relevant departments, including radiographers and sonographers.
Handle patient enquiries professionally and provide feedback regarding the progress and status of procedures and results, in accordance with practice protocols.

Patient Administration & Data Capturing

Capture patient details and relevant procedures accurately on the practice management system.
Verify and update patient information, including identity numbers, contact details, email addresses, physical addresses, and medical aid details.
Ensure copies of patients' identification documents and medical aid cards are obtained and scanned onto the system.
Maintain accurate patient records and ensure all relevant documentation is completed.
Follow established practice protocols regarding referrals, appointments, and patient administration.
Maintain a high level of accuracy when capturing patient and account information.

Medical Aid Benefits & Authorisations

Confirm medical aid benefits before procedures, where required.
Verify medical aid membership status and available cover.
Assist with medical aid-related enquiries and communicate with the relevant authorisation department.
Ensure the necessary documentation and information are available for benefit confirmations and authorisations.
Identify and elevate discrepancies or outstanding information where necessary.

Interdepartmental Communication & Teamwork

Liaise with doctors, radiographers, sonographers, authorisation personnel, billing staff, and typists.
Ensure the smooth flow of information between reception and other departments.
Communicate relevant patient information accurately and timeously.
Work collaboratively with colleagues to maintain an efficient patient journey.
Assist with additional administrative duties as required to support the practice.

Payments & Financial Administration

Ensure all payments due, particularly co-payments and private patient fees, are collected upfront in accordance with practice procedures.
Issue receipts and record payments accurately.
Ensure all financial transactions are documented correctly.
Follow up on outstanding payment-related matters where required.
Maintain accurate patient account information and support the billing process.

Quality Control & Performance Management

Maintain high standards of accuracy when capturing patient and account details.
Ensure all practice protocols and administrative procedures are followed.
Monitor outstanding patient information and documentation.
Contribute to efficient patient processing and minimise delays.
Maintain a professional reception environment and contribute to positive patient experiences.

IDEAL CANDIDATE PROFILE

Our client is seeking an individual who demonstrates:

Radiology Experience: Strong practical experience in radiology reception and an understanding of radiology practice workflows.
Technical Competence: Experience with PACS and HIMS systems, with familiarity with Pantheon practice management software considered advantageous.
Professionalism: Well-presented, confident, approachable, and able to maintain a professional reception environment.
Patient Care: Excellent bedside manner, empathy, patience, and a genuine commitment to patient satisfaction.
Communication Skills: Excellent verbal and written communication skills, with a good command of English.
Attention to Detail: Accurate data capturing, strong administrative skills, and the ability to identify discrepancies.
Customer Orientation: Committed to providing efficient, friendly, and high-quality service to patients.
Teamwork: A cooperative team player who communicates effectively with medical practitioners and administrative staff.
Accountability: Reliable, organised, and committed to following practice procedures and achieving performance targets.
Flexibility: Able to adapt to rotating shifts and alternating weekend schedules.