Medical Receptionist

Diagnostical Radiological Services; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Diagnostic Radiological Services Inc. in Johannesburg invites qualified professionals to join a fast-paced, supportive environment where teamwork and compassion are central to patient care.

We seek candidates with radiology or medical administration experience who can deliver accurate service with warmth. Key duties include capturing patient information, processing medical aid claims, obtaining authorizations via UMS, scheduling CT and MRI scans, and maintaining patient confidentiality.

Qualifications

• Minimum 1–2 years in a medical environment.
• 2–3 years’ experience in a professional high-pressure environment.
• Experience in a Radiology environment is preferred.
• Excellent attention to detail and accuracy under pressure.
• Good understanding of medical aid and PMB rules; POPI Act compliance.

Responsibilities

• Acknowledge patients warmly with empathy.
• Capture patient information accurately (min 6 patients per hour).
• Check medical aid benefits and prepare quotes for exams.
• Process payments and allocate to invoices.
• Obtain authorizations for CT/MRI/ultrasound when needed.
• Book CT & MRI scans and provide prep information.
• Maintain patient confidentiality and update records.
• Collaborate with Radiography Team Leader and office staff for efficient workflow.

Skills

Attention to detail

Accurate under pressure

Communication

Empathy

Tools

UMS system

Job description

Our Values:

Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour

Are you interested in…
Joining a dynamic team where you can make a real impact in patient care? Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day in a radiology environment includes:

• Working closely with the rest of the team to provide superior diagnostic and interventional services.
• Collaborating with physicians and healthcare providers to ensure accurate, timely patient diagnoses.
• Managing patient care with compassion and professionalism, ensuring comfort and safety throughout their visit with us.
• Contributing to a fast-paced, evolving environment where your skills are valued and continuously honed

Minimum Requirements:

• 1-2 years in a medical environment
• 2 - 3 years’ experience in a professional high-​pressure environment
• Previous experience in a Radiology environment
• Attention to detail
• High level of accuracy while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)

Main Responsibilities:

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure terms and conditions are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically, via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to the correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Always remain vigilant and mindful of waiting patients and regularly give feedback / updates to them
• Maintain an up‑to‑date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Ensure you live the vision and values of the company:
  • Company Mission Statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
  • Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
  • Assist others with resolving outstanding queries and authorisations
  • Assist in keeping the reception area neat and tidy and noise levels down
  • Check the accuracy of your work
  • Take responsibility for your continuous growth in knowledge, work and soft skills
  • Participate in monthly staff meetings /small group meetings and make suggestions for improvement
  • Maintain strict confidentiality at all times
  • Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice
  • Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department

Hours of Work:

• Shift rotation on a weekly basis:

06h00 – 14h30, 07h00 – 16h00, 08h00 – 17h00, 8h30 – 17h30 & 09h00 – 18h00

• Weekends Overtime: – every 4th weekend:

Sat: 06h00 – 18h00 (time off given the morning and OT payment for afternoon – 6 hours)

Sun: 06h00 – 18h00 (paid as OT)

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.

We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands‑on and closely involved with the team.

We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.

We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.

We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.