Front Line Medical Receptionist

Radiology SA; Alberton; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Diagnostic Radiological Services Inc. in Alberton is seeking a Receptionist to greet patients, collect information, and coordinate payments and exams. You will work in a radiology reception environment, ensuring smooth patient flow and accurate data entry.

The role requires 2–3 years in a fast-paced setting, proficiency in MS Office, and reliable transport. Medical aid knowledge and POPI familiarity are advantageous. This is a full-time on-site position with competitive salary and benefits.

Qualifications

• Grade 12 required.
• Proficient in Word, Excel and Outlook.
• 2–3 years in a professional high-pressure environment.
• Knowledge of medical aid and POPI Act regulations beneficial.
• Own reliable transport non-negotiable.

Responsibilities

• Greet patients warmly and show empathy.
• Capture patient information accurately at a brisk pace (min 6/hr).
• Check medical aid benefits for patients.
• Prepare quotes for exams and take co-payments.
• Follow emergency protocol and obtain signed terms.
• Book patients for CT/MRI and provide prep information.
• Obtain authorisation for all examinations.
• Process payments and allocate to invoices.

Education

Grade 12

Tools

Word

Excel

Outlook

Job description

Are you interested in…

Joining a dynamic team where you can make a real impact in patient care? Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day as a Receptionist in a radiology reception environment includes:

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Minimum Requirements:

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years' experience in a professional high-pressure environment
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non-negotiable

Main Responsibilities:

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement

Hours of Work:

Shift rotation on a weekly basis:

07h00 – 16h00, 7h30 – 16h30, 08h00 – 17h00, 08h30 – 17h30 & 09h30 – 18h00

Weekend Overtime – every 4th weekend:

Sat: 08h00 – 18h00 (time off given the morning and OT payment for afternoon).
Sun: 08h00 – 18h00 (paid as OT)

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose