Front Line Medical Receptionist

ProDevelopment Group; Alberton; On-site; ZAR 134,000 - 167,000; Full time

Job summary

Diagnostic Radiological Services Inc. in Alberton is seeking a friendly Receptionist to join our radiology reception team. You will warmly welcome patients, capture and verify details, handle quotes, co-payments and private payments, and provide exam prep information.

The role requires accuracy in data entry and strong customer service in a busy medical setting. We value reliability, teamwork and a commitment to privacy.

Qualifications

• Grade 12 and proficiency with MS Word/Excel/Outlook.
• 2–3 years’ experience in a fast-paced professional environment.
• Knowledge of medical aid and PMB rules beneficial; POPI Act familiarity helpful.

Responsibilities

• Greet patients warmly and capture accurate details for the system.
• Provide exam quotes and handle co-payments/payments from medical aids.
• Book CT & MRI prep information and obtain authorizations as required.
• Manage payments for private and walk-in patients and attach documents to profiles.
• Collaborate with Radiography Team Leader and Head Office for efficient workflow.

Skills

MS Word

MS Excel

Outlook

Education

Grade 12

Job description

Are you interested in… Joining a dynamic team where you can make a real impact in patient care? Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day as a Receptionist in a radiology reception environment includes:

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Minimum Requirements

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years’ experience in a professional high-pressure environment
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non-negotiable

Main Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you @type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement

Hours of Work:

Shift rotation on a weekly basis:

07h00 – 16h00, 7h30 – 16h30, 08h00 – 17h00, 08h30 – 17h30 & 09h30 – 18h00

Weekend Overtime – every 4th weekend:

Sat: 08h00 – 18h00 (time off given the morning and OT payment for afternoon).

Sun: 08h00 – 18h00 (paid as OT)

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.

We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands-on and closely involved with the team.

We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.

We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open‑door policy, with a flat management structure.

We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Kindly note: we will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information.