Medical Administrator

Qetello Holdings; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Medical Resources Group is recruiting a professional Medical Administrator for a busy Roodepoort practice in Gauteng. The role covers reception, patient scheduling, data capturing, medical aid administration, payments, and chronic medication support.

The ideal candidate will be meticulous, confidential, and able to handle multiple tasks in a fast-paced environment, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• Matric Certificate (Grade 12) – Essential.
• Experience in medical reception or administration – Essential.
• Good knowledge of ICD-10 codes – Essential.
• Experience with medical aid benefit checks and administration.
• Experience with patient accounts, payments and co-payments.
• Scheduling and appointment management experience.
• Strong data capturing and confidentiality skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Welcome and assist patients in a professional and friendly manner.
• Schedule and coordinate patient appointments and home visits.
• Capture patient and clinical information accurately.
• Maintain patient records and manage medical aid administration.
• Process payments and maintain payment records.
• Coordinate referrals and manage clinical documentation.
• Maintain a confidential and organised reception area.
• Provide general administrative support to the medical team.

Skills

Reception & admin

Data capturing

Medical aid admin

Accounts collection

Scheduling

ICD-10 codes

Chronic meds admin

Communication

Education

Matric (Grade 12)

Tools

Microsoft Office

Outlook

Excel

Job description

Introduction

MEDICAL ADMINISTRATOR

Location: Roodepoort, Gauteng
Position Type: Full-Time
Salary: Market-Related

Medical Resources Group is recruiting on behalf of our client for a professional, experienced, and reliable Medical Administrator to join their healthcare team in Roodepoort.

The successful candidate will provide comprehensive administrative and patient support, including reception duties, patient scheduling, data capturing, medical aid administration, payment collections, account management, referrals, home visit coordination, and general medical administration.

This position suits a patient-focused, organised individual who is punctual, reliable, detail-oriented, and confident working in a busy medical environment.

Duties & Responsibilities

Key Responsibilities

Patient & Reception Administration

• Welcome and assist patients in a professional and friendly manner
• Answer and manage incoming telephone calls
• Provide excellent telephone etiquette and patient service
• Schedule and coordinate patient appointments and home visits
• Maintain an accurate electronic appointment diary
• Assist patients with general enquiries and follow-ups
• Manage patient communication via telephone, email, and WhatsApp
• Manage relevant WhatsApp groups and ensure information is communicated timeously
• Maintain a professional, neat, and organised reception area

Medical Administration

• Open and maintain accurate patient accounts
• Capture patient and clinical information accurately
• Maintain accurate and confidential patient records
• Follow up on outstanding patient information and documentation
• Follow up on palliative care patients and clinical reports
• Coordinate and follow up on medical referrals
• Assist with the preparation and management of clinical documentation
• Follow up on outstanding reports and referral documentation
• Assist the medical team with general administrative duties

Medical Aid & Accounts Administration

• Verify medical aid membership and available benefits
• Check available medical aid funds and benefits
• Assist with AIMS and medical aid benefit checks
• Process patient payments accurately
• Collect patient co-payments and outstanding payments
• Issue receipts and maintain accurate payment records
• Assist with patient account queries and follow-ups
• Assist with medical aid-related queries and administration
• Ensure patient and medical aid information is captured accurately

Clinical Coding & Chronic Medication Administration

• Apply and work with ICD-10 diagnostic codes
• Ensure accurate capturing of relevant clinical information
• Assist with chronic prescription and script administration
• Follow up on chronic medication-related documentation where required
• Maintain accurate records relating to chronic prescriptions and patient information

General Administration

• Perform accurate and timeous data capturing
• Work with Microsoft Office, Outlook, and Excel
• Manage incoming and outgoing emails and correspondence
• Maintain electronic and physical filing systems
• Ensure patient information is handled confidentially
• Provide general administrative support to the medical team
• Ensure all administrative duties are completed accurately and timeously

Desired Experience & Qualification

Minimum Requirements

• Matric Certificate (Grade 12) – Essential
• Previous experience in a medical reception or medical administration environment – Essential
• Good knowledge of ICD-10 codes – Essential
• Experience with medical aid benefit checks and administration
• Experience with patient accounts, payment collections, and co-payments
• Knowledge of chronic prescriptions and related administration
• Experience with patient scheduling and appointment management
• Strong data capturing skills
• Computer literate with experience in:
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
• Excellent telephone etiquette and communication skills
• Strong administrative and organisational skills
• Excellent attention to detail
• Ability to maintain patient confidentiality
• Reliable and punctual
• Own reliable transport will be advantageous

Personal Attributes

• Professional, friendly, and patient-focused
• Reliable and dependable
• Punctual and well organised
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Able to work efficiently under pressure
• Comfortable dealing with patients, medical professionals, and service providers
• Able to manage multiple tasks and prioritise effectively
• Able to work independently and as part of a team
• Proactive and willing to assist where required
• Positive and professional attitude

Package & Remuneration

Working Hours

Monday – Thursday: 07:30 – 16:30
Friday: 07:30 – 14:00
Saturday: As required by the practice