Property Portfolio Admin Specialist — Lease & Tenant Ops

Parvana; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Parvana in Cape Town is seeking a Portfolio Administrator to manage tenant queries, lease documentation and records within MRI. You will support the Portfolio Manager, coordinate move-ins/outs, and ensure compliance and data accuracy for a busy property portfolio.

The role requires strong English communication, attention to detail and proactive teamwork in a deadline-driven environment. Prior MRI experience is advantageous and a high level of computer literacy is expected.

Qualifications

• Exceptional attention to detail and accuracy is required.
• Excellent written and verbal English communication skills are essential.
• Must possess strong interpersonal skills for stakeholder engagement with tenants, contractors and colleagues.
• A proactive, positive and hands-on approach with willingness to support the team.
• Ability to work effectively in a structured, deadline-driven environment.
• Must be a strong team player with a collaborative mindset.
• Prior experience in property management administration and/or familiarity with the MRI system is advantageous.

Responsibilities

• Handle all tenant queries, correspondence and complaints, and coordinate move-in/move-out processes.
• Draft, coordinate, load, and update lease agreements, renewals, amendments, addenda, warnings and notices in MRI.
• Maintain accurate records, track tenancy and vacancy schedules, and ensure FICA compliance.
• Assist with rental escalations, arrears follow-ups, and general collection support.
• Assist Portfolio Manager with general oversight, filing, and MRI data management.
• Liaise with external sub-contractors and coordinate activities.
• Handle parking inquiries and general administration tasks.
• Provide secretarial support, switchboard cover and refreshments when needed.

Skills

Attention to detail

Written & verbal English

Interpersonal skills

Team player

Computer literacy

Tools

MRI system

Job description

Parvana in Cape Town is seeking a Portfolio Administrator to manage tenant queries, lease documentation and records within MRI. You will support the Portfolio Manager, coordinate move-ins/outs, and ensure compliance and data accuracy for a busy property portfolio.

The role requires strong English communication, attention to detail and proactive teamwork in a deadline-driven environment. Prior MRI experience is advantageous and a high level of computer literacy is expected.