Lease Administration Team Lead — Mentor, Deliver, Excel

mrisoftware; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

MRI Software Cape Town seeks an experienced Lease Administration Team Lead to support the Lease Administration Manager and lead a team delivering high-quality lease administration services to commercial property clients. The role requires deep knowledge of the lease lifecycle, terminology, and client requirements.

The Team Lead will provide day-to-day leadership, coaching, and oversight, ensuring accurate, timely client deliverables and continuous process improvements across the function.

Qualifications

• 6+ years of Lease Administration experience.
• 4+ years of people management and team leadership experience.
• Strong understanding of commercial lease administration principles and terminology.
• Experience working with clients and managing stakeholder relationships.

Responsibilities

• Lead and support a team of Lease Administrators.
• Conduct regular 1:1 meetings and performance discussions.
• Monitor team workloads and allocate work appropriately.
• Identify skills gaps and training opportunities within the team.
• Mentor and coach team members across varying experience levels.
• Support onboarding and ongoing development of new team members.
• Assist with performance management and employee development initiatives.
• Act as a senior escalation point for operational and lease-related queries.
• Provide subject matter expertise across lease administration processes and terminology.
• Review and sign off work completed by team members.
• Ensure lease abstraction, critical date management, rent reviews, reconciliations, and related lease administration activities are completed accurately.
• Assist the team with complex lease administration matters where required.
• Ensure compliance with client requirements, operational procedures, and quality standards.
• Support delivery across multiple client portfolios.
• Participate in client meetings and provide operational support for client accounts.
• Build and maintain strong client relationships.
• Serve as a trusted point of contact for lease administration-related matters.
• Ensure client deliverables and service levels are consistently achieved.
• Support client onboarding and transition activities.
• Support system implementations, client migrations, and process transition projects.
• Assist with documenting and improving processes and procedures.
• Identify opportunities to enhance efficiency, quality, and service delivery.
• Partner with leadership to build scalable team structures and operational frameworks.
• Track and report on team performance, training progress, and project milestones.
• Maintain accurate operational tracking and reporting.
• Ensure team training records and development plans are kept up to date.
• Communicate team progress, risks, and escalations to leadership.
• Support with ad hoc operational and administrative duties as required.

Skills

Lease Administration

Team Leadership

Client management

Excel

Tools

ProLease Enterprise

PMX

Qube

Job description

MRI Software Cape Town seeks an experienced Lease Administration Team Lead to support the Lease Administration Manager and lead a team delivering high-quality lease administration services to commercial property clients. The role requires deep knowledge of the lease lifecycle, terminology, and client requirements.

The Team Lead will provide day-to-day leadership, coaching, and oversight, ensuring accurate, timely client deliverables and continuous process improvements across the function.