Red Ember Recruitment is seeking a suitably experienced and organised Property & Lease Administrator to manage and coordinate property administration, lease agreements, occupancy processes, inspections and resident relations across a property portfolio.
The successful candidate will serve as a central point of coordination between residents, prospective residents, Finance, Facilities, Marketing and Management, ensuring efficient administration, accurate recordkeeping, compliance with applicable legislation and the delivery of professional, resident-focused service.
Lease and Occupancy Administration
- Administer lease agreements, occupancy agreements and related documentation.
- Coordinate occupancy processes and maintain accurate property and resident records.
- Monitor occupancy administration and support occupancy objectives.
- Ensure property administration processes are completed accurately and efficiently
Property Inspections and Quality Control
- Coordinate property inspections and related administrative processes.
- Maintain inspection records and documentation.
- Support property quality-control processes and follow up on property-related matters with the relevant departments.
Tenant and Resident Relations
- Serve as a point of contact for existing residents and prospective residents.
- Respond to resident and customer enquiries professionally and timeously.
- Coordinate property-related communication between residents and internal stakeholders.
- Maintain a customer-service-oriented approach while respecting resident rights.
Legal and Compliance Administration
- Maintain lease and occupancy documentation in line with applicable requirements.
- Apply relevant rental housing legislation where applicable.
- Support compliance with property administration procedures and applicable legislation.
- Ensure records are accurate, complete and properly maintained.
Marketing and Occupancy Management
- Liaise with Marketing and Management regarding occupancy-related processes.
- Assist with the administration and coordination of prospective resident enquiries.
- Support initiatives aimed at achieving occupancy objectives.
Reporting and General Administration
- Maintain accurate property, lease and occupancy databases.
- Collect, update and manage relevant property and resident information.
- Prepare and maintain administrative records and reports.
- Coordinate with Finance, Facilities and Management on property-related matters.
Requirements
- Valid Code 08 driver's licence.
- Minimum of 3 years' experience in property administration, leasing or real estate administration.
- Proven experience managing lease agreements and occupancy processes.
- Experience dealing directly with residents and customers.
- Experience working with property management systems.
- Computer literacy.
- Certificate or Diploma in Property Administration, Real Estate, Business Administration or a related field.
- Experience in retirement villages, senior living facilities or housing administration.
- Strong lease administration and occupancy management skills.
- Knowledge of applicable rental housing legislation.
- Excellent written and verbal communication skills.
- Strong customer service and resident relationship management abilities.
- Excellent planning, organisational and time-management skills.
- Resource management capabilities.
- Strong attention to detail and accurate data management.
- Ability to coordinate multiple administrative processes and liaise with different stakeholders.
- Professional, service-oriented approach.