Project Manager - Retail Operations Improvement

Placements24; Benoni; Hybrid; ZAR 600,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid

Provident fund

Project management certifications

Job summary

Placements24 is seeking a dynamic Project Manager for our client in Benoni, Gauteng, to drive operational improvements across retail stores. The role blends on-site store visits with planning, analysis, and reporting from a remote setting.

You will lead cross-functional teams, manage timelines and budgets, and implement new retail technologies to enhance customer experiences and efficiency. A strong PM background in retail is essential.

Qualifications

• 5+ years of experience in project management within retail.
• Strong understanding of retail operations, supply chain, and customer service principles.
• Proficiency with project management software and tools.
• Excellent analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead and manage projects aimed at improving retail operations, customer service, and in-store efficiencies.
• Define project scope, objectives, deliverables, and success metrics in alignment with business strategy.
• Develop detailed project plans, including timelines, resource allocation, budget management, and risk assessment.
• Coordinate with cross-functional teams, including store staff, merchandising, marketing, IT, and supply chain.
• Oversee the implementation of new retail technologies, such as POS systems, inventory management software, and customer engagement platforms.
• Analyze operational data to identify areas for improvement and develop data-driven solutions.
• Ensure seamless execution of pilot programs and full-scale rollouts of new initiatives.
• Communicate project progress, challenges, and outcomes effectively to stakeholders at all levels.
• Monitor project performance and make necessary adjustments to ensure successful completion.

Skills

Project management

Retail operations

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Business Administration

Retail Management

Operations Management

Tools

Project management software

Job description

About the Role

Our client, a prominent and rapidly growing retail chain, is looking for a dynamic Project Manager to drive operational improvements across their Benoni, Gauteng stores. This role is central to enhancing in-store experiences, optimizing supply chain logistics, and implementing new retail technologies. You will manage projects from ideation through to execution, working closely with store managers, regional directors, and IT teams. The ideal candidate will have a strong understanding of retail operations, a passion for process improvement, and proven project management skills. This hybrid role offers a blend of on-site visits to various retail locations for direct observation and collaboration, combined with remote work for planning, analysis, and reporting, ensuring flexibility and effectiveness.

Key Responsibilities

• Lead and manage projects aimed at improving retail operations, customer service, and in-store efficiencies.
• Define project scope, objectives, deliverables, and success metrics in alignment with business strategy.
• Develop detailed project plans, including timelines, resource allocation, budget management, and risk assessment.
• Coordinate with cross-functional teams, including store staff, merchandising, marketing, IT, and supply chain.
• Oversee the implementation of new retail technologies, such as POS systems, inventory management software, and customer engagement platforms.
• Analyze operational data to identify areas for improvement and develop data-driven solutions.
• Ensure seamless execution of pilot programs and full-scale rollouts of new initiatives.
• Communicate project progress, challenges, and outcomes effectively to stakeholders at all levels.
• Monitor project performance and make necessary adjustments to ensure successful completion.

Requirements

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
• Minimum of 5 years of experience in project management, preferably within the retail sector.
• Demonstrated experience in managing operational improvement projects or system implementations.
• Strong understanding of retail operations, supply chain, and customer service principles.
• Proficiency with project management software and tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, interpersonal, and stakeholder management abilities.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Willingness to travel regularly to various store locations.

Benefits

• Our client offers a competitive salary package with performance-based incentives.
• Comprehensive medical aid, a provident fund, and life insurance are provided.
• Opportunities for professional development, including retail-specific training and project management certifications, are available.
• This hybrid role offers a dynamic work environment with a balance between field engagement and remote flexibility.
• Our client is committed to fostering a positive and inclusive workplace culture, with ample opportunities for career growth within the retail sector.