Project Manager - Retail Operations

Placements24; Benoni; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Retirement plan

Career development

Job summary

Placements24 in Benoni is seeking an experienced Project Manager to oversee strategic initiatives within our retail operations. The role offers a hybrid working arrangement, balancing on-site engagement with remote management across branches.

You will lead projects to enhance store performance, implement new retail technologies, and improve customer experience by collaborating with store managers, marketing, and IT. Strong retail acumen and organization are essential to drive growth.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in project management, preferably retail.
• Experience managing store operations, merchandising, or customer experience projects.
• Strong understanding of retail business processes and challenges.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage tasks in a hybrid on-site/remote environment.

Responsibilities

• Lead planning, execution, and delivery of projects to improve retail operations and customer satisfaction.
• Develop detailed project plans with timelines, budgets, resources, and risk assessments.
• Coordinate with store managers, regional directors, and cross-functional teams.
• Implement and manage new retail technologies, systems, and process improvements.
• Monitor progress, track KPIs, and provide status reports to stakeholders.
• Facilitate problem-solving and manage change requests throughout the lifecycle.

Skills

Communication

Leadership

Stakeholder management

Hybrid work experience

Education

Bachelor's degree (Business Administration, Retail Management, or related)

Job description

About the Role

Our client is seeking an experienced Project Manager to oversee strategic initiatives within their retail operations in Benoni. This role offers a hybrid working arrangement, balancing on-site engagement with remote project management tasks. You will be responsible for leading projects focused on enhancing store performance, implementing new retail technologies, and improving customer experience across various branches. The ideal candidate will possess strong retail acumen, exceptional organizational skills, and the ability to manage projects from conception through to successful implementation, working collaboratively with store managers, marketing teams, and IT departments. This position is vital for driving operational excellence and growth within the company's retail footprint.

Key Responsibilities

• Lead the planning, execution, and delivery of projects aimed at improving retail operations and customer satisfaction.
• Develop detailed project plans, including timelines, budgets, resource allocation, and risk assessments.
• Coordinate with store managers, regional directors, and cross-functional teams to ensure project alignment and success.
• Implement and manage new retail technologies, systems, and process improvements within store environments.
• Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders.
• Facilitate problem-solving sessions and manage change requests effectively throughout the project lifecycle.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in project management , preferably within the retail sector.
• Demonstrated experience managing projects related to store operations, merchandising, or customer experience initiatives.
• Strong understanding of retail business processes and challenges.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to effectively manage tasks in a hybrid work environment, requiring both on-site and remote contributions.

Benefits

• Competitive annual salary and potential for performance-related bonuses.
• Hybrid work model offering a mix of remote and office-based responsibilities.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and career advancement within retail management.
• A dynamic work environment focused on innovation and customer service.